Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Caversham Finance Limited, trading as BrightHouse, is in administration.
Caversham Finance Limited, trading as BrightHouse, has entered administration.
Unfortunately, when a business goes into administration we are required to stop considering complaints against it. So we’re unable to progress any new or existing complaints about Caversham Finance Limited, trading as BrightHouse.
We will be speaking to the administrators (Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP) about how best to pass over the complaints currently with our service. More information can be found on the BrightHouse website.
Borrowers who are experiencing financial difficulty in repaying their loans should contact BrightHouse to discuss their options.
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.