Ombudsman News issue 153

Welcome to our latest Ombudsman News. Here you can read our Covid-19 insight and our latest Q1 2020/21 complaints data.

See our previous editions of Ombudsman News.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Join us – careers at the Financial Ombudsman

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Latest news

Financial Ombudsman Service to start charging professional representatives to refer cases

7 February 2025

The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.

Press release CMC

Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

Ombudsman News 194

5 September 2024

Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.

Q1 data Fraud and scams Buildings insurance

Our use of cookies