Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide, and find out more about our latest vacancies.
Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23 – including some detail on complaints involving ‘hybrid scams’.
We highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.
Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services between October and December 2022.
Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses, as well as information about how we can help with complaints caused or affected by the rising cost of living.
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.
Welcome to the latest edition of Ombudsman News. In this edition we highlight our roundtable discussion on motor insurance complaints and our blog about the recent issues we’ve seen in vehicle theft claims. We also share our Annual Report and Accounts for 2021/22 financial year and our Feedback Statement to the Future Funding Discussion Paper, as well as our newest senior staff appointment.
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog about trends in travel insurance complaints following the pandemic, our updated guidance for consumers about fraud and scams and the episode we featured in on BBC One’s Rip Off Britain. We also share our newly published guidance for consumers and businesses about mobile phone and gadget insurance.
