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A consumer is coerced into being a loan guarantor by a family member
Decisions and case studies / Case studies
Nadia was forced into being a guarantor on a loan by a relative, but when she told the lenders, they didn't help her. So she came to us for help.
Published 29/04/2021 Last updated 05/03/2025
A consumer complains about a loan her ex-husband took out in her name
Decisions and case studies / Case studies
Catherine's bank wouldn't release her from a debt, which her husband had taken out using her identity. She got in touch to see if we could help resolve it.
Published 29/04/2021 Last updated 05/03/2025
Annual review
Who we are / Governance and funding / Annual reports and accounts
Our annual review for 2018/19 gives detail about our progress against our strategic aims and objectives.
Published 01/06/2020 Last updated 27/01/2021
Ombudsman News 156
News
Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.
Published 17/12/2020 Last updated 27/01/2021
Riley couldn’t get her bank to do a chargeback when her holiday was cancelled
Decisions and case studies / Case studies
Riley’s holiday was cancelled due to Covid-19. But when she asked her bank, to try to get her money back, she was told it couldn’t help as she’d been offered a voucher by the tour operator.
Published 24/05/2021 Last updated 05/03/2025
Sataj felt an insurance company racially discriminated against him
Decisions and case studies / Case studies
Sataj had obtained two quotes from a car insurance company, both for different sums. He felt his car insurance company had indirectly discriminated against him when calculating his insurance premium.
Published 15/05/2023 Last updated 05/03/2025
Consumer complains they shouldn’t have been referred for credit hire services
Decisions and case studies / Case studies
Sophie was unhappy her insurer provided her with a hire car and not a courtesy car following a non-fault accident. She was asked by the credit hire company to pay for the hire costs.
Published 27/06/2023 Last updated 05/03/2025
Capital protected structured investments
For consumers / Complaints we can help with / Investments
Do you feel you were wrongly advised to invest in a capital protected structured investment?
Published 10/12/2024 Last updated 10/12/2024
Scams where you’ve been tricked into making a payment
For consumers / Complaints we can help with / Fraud and scams
Have you been tricked into making a payment or withdrawing money, for example, with a debit or credit card or through bank transfer?
Published 07/10/2024 Last updated 11/11/2024
Our AI principles
Who we are / Our values
This page sets out information about our approach to the use of AI and other similar technology, including how we use AI responsibly and securely.
Published 20/11/2024 Last updated 20/11/2024
