Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
We received a total of around 73,200 complaints in this period. We upheld 37% of complaints we received.
For the full data set and analysis, see our half-yearly complaints data page.
We’ve also published our latest half-yearly data showing the number of complaints received about individual claims management companies (CMCs).
28 May 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
