Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Our Q1 2020/21 complaints data shows that we received 110,695 new enquiries and 57,509 new complaints between April and June 2020. On average, we upheld 32% of the complaints we resolved.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Alongside this, we’ve published insight about complaints resulting from Covid-19 and the impact on consumers and SMEs. We’re sharing some of the ways we’ve seen the pandemic has affected consumers and small businesses – with complaints about business interruption insurance, debt and financial difficulty, and travel and event cancellations.
We’ve received more than 3,500 complaints related to Covid-19 – almost a quarter of these are from consumers who had their travel plans disrupted and have had their insurance claims declined by their insurer.
Further information
Latest news
New data reveals 70% jump in financial complaints
29 August 2024
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.