Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, and some of the topics covered in our recently published blogs, including an update on work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data.
See our previous editions of Ombudsman News.
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Our plans and budget for 2022/23: consultation closing soon
Our plans and budget consultation for 2022/23 is closing on 31 January 2022. There's still time to send us a response. Read the full consultation and find out how you can send us your response, on our website.
Wider Implications Framework
The Wider Implications Framework is a way that members of the regulatory family work with each other and other parties as appropriate on issues that could have a wider impact across the financial services industry. Information on our website explains the process and the organisations that are members of the framework, as well as examples of issues members collaborate on.
Blog: working together to proactively settle complaints
James Clements, Head of Operational Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.
Information about our approach to insurance pricing and renewal
The Financial Conduct Authority (FCA) announced from the 1st of January 2022, existing home and motor insurance customers will not be charged more than new customers for renewing their policy.
You can find out more about our approach to complaints about insurance pricing and renewal, and the types of complaints we see, on our website.
Blog: e-scooters, insurance, and the law
Lead Ombudsman and Director of Investigations Casework, Paul Whiteing, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.
Latest news
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.