The UK left the EU at 23:00 GMT on 31 January 2020, and following a withdrawal agreement with the EU, entered an implementation period which is due to operate until 31 December 2020. This page gave information on what would have happened if no withdrawal agreement had been concluded.
Access to the Financial Ombudsman Service will not be affected during the implementation period. For more information visit the website of the Financial Conduct Authority here.
The below is a brief Q&A on complaints about financial businesses if the UK were to leave the EU without a withdrawal agreement in place.
The Financial Ombudsman Service expects to be able to continue to look at complaints that relate to activities before the UK left the EU in the same way as before.
In the event that the UK leaves the EU without a withdrawal agreement, we do not anticipate any change to how the Financial Ombudsman Service handles your complaint. We will be able to continue looking at your complaint as we were before.
Yes, if we were able to look at a complaint before Brexit we will still be able to look at it afterwards, even if the business is established in the EU. Depending on the circumstances, enforcement of decisions through the courts (if necessary) may be more difficult. Some EEA businesses were not in our jurisdiction before Brexit though so you may need to check.
This will depend on the circumstances. If the business is operating in the UK it should have joined the FCA’s Temporary Permissions Regime or be part of the Financial Services Contracts Regime. If it has joined the TPR, then customers will be able to refer complaints to us. Businesses in the Financial Services Contract Regime that were previously in our jurisdiction should remain in our jurisdiction, but if we couldn’t look at complaints about these businesses before Brexit we will not be able to do so after it. More information about the Financial Services Contracts Regime is available on the FCA's website.
You can check with the business. If you are unsure, we would always recommend getting in contact with the ombudsman service to ask if we can help.
If an EEA firm is doing business in the UK then it will need to be part of the FCA’s Temporary Permissions Regime. Customers will be able to refer their complaints to us where it relates to something the business did or didn’t do after Brexit. There is more information about the TPR on the FCA website.
The FSCS has provided some information on their website.
If there is no withdrawal agreement and a financial business established in the EEA wants to continue to provide services to UK customers it can do so either through the temporary permissions regime (TPR) or through the financial services contracts regime. Businesses that join the TPR can carry out new business and will come under the jurisdiction of the Financial Ombudsman Service. Businesses that don’t join the TPR will be subject to the financial services contracts regime so that they can wind down their UK business in an orderly manner – either through supervised run-off or contractual run-off.
More details for consumers are available on the FCA’s website.
16 December 2024
The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.
11 December 2024
The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.
4 December 2024
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
