We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
Everyday Lending’s proposed scheme of arrangement with its creditors has now been approved by the court.
The scheme affects customers with complaints about unaffordable lending for loans approved on or before 31 March 2021, or for any other complaint about an event that happened on or before 31 March 2021.
Where there is a creditor and court-approved scheme like this one, consumers will be able to make a claim for redress directly through the scheme. So, it wouldn’t be appropriate for us to consider complaints further. We’ll be writing to consumers to explain the next steps.
We can continue to investigate the following complaints as they’re not covered by the scheme:
All other complaints should be referred directly to NSF. More information can be found on NSF’s website.
The scheme affects customers with complaints about unaffordable lending for loans approved on or before 31 March 2021, or for any other complaint about an event that happened on or before 31 March 2021.
It won’t affect complaints referred to us before 17 March 2023, so we are continuing to progress those complaints for now.
If the scheme is approved by creditors and the court, customers with complaints will be able to make a claim for redress directly through the scheme. Until then, the firm is not currently in a position to pay any redress awards we make, even if we were to assess the complaint and instruct it to provide compensation. If the scheme is rejected by creditors or the court, the firm has indicated that it would become insolvent and would be unable to pay any redress awards we make.
In these circumstances, we’re not progressing complaints further or taking on any new complaints affected by the scheme. We’ll be contacting consumers whose complaints are affected by the scheme to let them know the next steps.
We will make further decisions about new and existing complaints in light of any further developments.
More information can be found on NSF’s website.
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
10 February 2025
Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.
