Today we’ve published data showing how many complaints we received about individual businesses – and the uphold rate of those we resolved – between January and June 2020.
We received a total of just over 118,000 complaints in this period. PPI continues to be the most complained about product, with a total of almost 41,500 new complaints received in the first half of 2020. We upheld 31% of complaints in the consumers’ favour. For the full data set and analysis, see our half-yearly complaints data page.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
29 August 2024
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
