Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
We’ve published our latest complaints data about individual businesses
Today we’ve published data showing how many complaints we received about individual businesses – and the uphold rate of those we resolved – between January and June 2020.
We received a total of just over 118,000 complaints in this period. PPI continues to be the most complained about product, with a total of almost 41,500 new complaints received in the first half of 2020. We upheld 31% of complaints in the consumers’ favour. For the full data set and analysis, see our half-yearly complaints data page.
Further information
Latest news
New data reveals 70% jump in financial complaints
29 August 2024
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.