Welcome to our latest Ombudsman News. Here you can read our annual complaints data and insight, as well as our strategy for the next five years.

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Latest news

Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

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‘Ghost brokers’ haunting the insurance market

29 October 2024

This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.

Motor Insurance Fraud and scams Press release

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Ombudsman News 194

5 September 2024

Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.

Q1 data Fraud and scams Buildings insurance

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