Welcome to our latest Ombudsman News. Here you can read our annual complaints data and insight, as well as our strategy for the next five years.

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Latest news

Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year

23 January 2025

We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.

Press release Fraud and scams Strategic plans and budget

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Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

Press release Home insurance Fraud and scams Section 75 Travel Insurance

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Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

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