Ombudsman News issue 150

Welcome to our 150th edition of Ombudsman News!

Coronavirus: what it means for our customers

As the situation with coronavirus develops, we’ll be keeping our website updated with relevant information.

Insight in depth: underinsurance, misrepresentation and non-disclosure

Not having the right insurance cover can have big consequences. Read our insight into what’s behind the complaints we see, what we consider when we resolve them – and what consumers and businesses could learn.

Our quarterly data - the most complained-about financial products

We’ve published our latest quarterly products complaints data. Between July and September 2019 (Q2), we received 169,119 new enquiries and 57,320 new complaints – with 11,417 complaints passed to an ombudsman for final decision.

Our diversity, inclusion and wellbeing report

Hear from some of our staff about how they’re making a difference, and what it’s like working at the ombudsman service, in our latest diversity, inclusion and wellbeing report, which includes our diversity and gender pay gap data.

We're in Stonewall's top 100 employers, 2020

We’re proud to have been named as one of Britain’s top 100 LGBT employers, placing 35th in Stonewall’s 2020 list.

Our new chief information officer

Meet Nicola Wadham, who joined late 2019 as our new CIO.

Blogs from our apprentices

Hear from some of our current apprentices on how they’re finding life at the ombudsman service.

Latest news

Ombudsman News 191

28 May 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.

Insurance H2 data Consultations and responses

Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

Credit card complaints hit all time high