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Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

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Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

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Ombudsman News 179

7 March 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services.

Blog Q3 data Diversity, inclusion and wellbeing reports

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Financial Ombudsman Service publishes its latest quarterly complaints data

15 February 2023

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3).

Q3 data Complaints data Press release

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Ombudsman News 169

25 February 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight our complaints data for October to December 2021, and our recently published diversity, inclusion and wellbeing report. We also share our online guidance for financial businesses about our approach to complaints about storm and flood damage.

Q3 data Storm Damage Flood Diversity, inclusion and wellbeing reports

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Financial Ombudsman publishes latest quarterly complaints data

23 February 2022

The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.

Press release Q3 data Packaged Bank Accounts

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Ombudsman News 158

12 March 2021

In this edition, we highlight our latest complaints data, looking at product-specific and business-specific complaints. We also highlight our latest diversity, inclusion and wellbeing report.

H2 data Q3 data Diversity, inclusion and wellbeing reports

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Ombudsman News issue 150

13 March 2020

Our 150th edition of Ombudsman News covers our recent complaints data, insight report and more.

Q3 data Q2 data Insurance Misrepresentation Diversity, inclusion and wellbeing reports

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.