Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
The Financial Ombudsman Service received 38,470 new complaints in Q2, up from 35,029 new complaints in April – June (Q1).
The top five most complained about products are below:
The Financial Ombudsman Service continued to uphold 34% of complaints in the consumers’ favour.
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.