Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Financial Ombudsman Service publishes Feedback Statement on Future Funding Discussion Paper
The Financial Ombudsman Service has today published its Feedback Statement on its Future Funding Discussion Paper.
The Future Funding Discussion Paper was published in June 2022. The Feedback Statement sets out the Financial Ombudsman’s response to submissions received on the Discussion Paper. Read the full Feedback Statement.
The Financial Ombudsman Service will publish a consultation on its plans and budget for 2023/24 in December.
Latest news
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.