Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Financial Ombudsman Service publishes consultation on strategic plans and budget for 2023/24
The Financial Ombudsman Service has today published a consultation on its strategic plans and budget for 2023/24.
The consultation is open until 31 January 2023. Read the full consultation and find out how to send us your response.
The Financial Ombudsman Service will publish its final plans and budget for 2023/24 before the end of the current financial year, after it has been approved by the Financial Conduct Authority (FCA).
Latest news
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.