We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
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Decision Reference DRN-4947536
14 Aug 2024 AWP P&C S.A. Not upheldInsuranceDRN-4947536 The complaint Mr W and Miss L complain that AWP P&C S.A. declined their claim against their travel insurance policy. Reference to AWP includes its agents. What happened In summary, on 1 March 2023, Mr W and Miss L booked a family trip with departure and return dates of ... (3 pages)View decision -
Decision Reference DRN-4964819
14 Aug 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4964819 The complaint Mr C is unhappy that Stellantis Financial Services UK Limited trading as Vauxhall Finance (Vauxhall) incorrectly recorded missed payments on his credit file. What happened Mr C took out a hire agreement with Vauxhall. The agreement came to an end, but in July... (3 pages)View decision -
Decision Reference DRN-4955328
14 Aug 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4955328 The complaint Mr S’s complaint is about the refusal of a claim under her pet insurance policy with Casualty & General Insurance Company (Europe) Ltd (“C & G“). What happened In September 2023, Mr S’s dog was diagnosed with pancreatitis. Mr S made a claim under his p... (6 pages)View decision -
Decision Reference DRN-4773248
14 Aug 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4773248 The complaint Miss P complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) acted unfairly and unreasonably by (1) not paying a claim under Section 75 of the Consumer Credit Act 1974 (the “CCA”) and (2) participating in an unfair cre... (5 pages)View decision -
Decision Reference DRN-4587004
14 Aug 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4587004 The complaint Mr T complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) provided him finance which had been brokered by an unauthorised credit intermediary. Although the purchase was made in the names of Mr and Mrs T, as the credit... (3 pages)View decision -
Decision Reference DRN-4652786
14 Aug 2024 Moneybarn Limited Not upheldConsumerCreditThe complaint Miss H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Miss H has said and what Moneybarn have said, it should also be taken to include things said on their beha... (3 pages)View decision -
Decision Reference DRN-4964721
14 Aug 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4964721 The complaint Mrs R is unhappy with the service provided by Advantage Insurance Company Limited (Advantage) following a claim made on her car insurance policy. What happened In January 2024 Mrs R took out a car insurance policy with Advantage. The policy was paid for under ... (6 pages)View decision -
Decision Reference DRN-4960975
14 Aug 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4960975 The complaint Miss D complains that Metro Bank PLC unfairly reported a late payment of her credit card account to the credit reference agencies. What happened In March 2022 Miss D opened a credit card account while visiting a branch of Metro Bank on a separate matter. Miss D... (3 pages)View decision -
Decision Reference DRN-4904104
14 Aug 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4904104 The complaint Mr R and the estate of the late Mr R have complained about the way British Gas Insurance Limited carried out the annual boiler service under a HomeCare agreement. They are represented by Miss R in bringing this complaint. What happened Mr R and the estate of t... (2 pages)View decision -
Decision Reference DRN-4780188
14 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4780188 The complaint Mr S complains that Barclays Bank UK PLC (“Barclays”) misadvised him that he was eligible for a £175 account switch incentive offer and that following switching accounts there was a delay in the transfer of his funds into his Barclays account leaving him withou... (3 pages)View decision