We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-4935602
20 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4935602 The complaint A company, which I will refer to as T, complains that National Westminster Bank Plc, trading as Mettle, declined their application for a business account unfairly. Mr C brings the complaint on behalf of T. What happened On 14 February 2024 Mr C applied on behal... (2 pages)View decision -
Decision Reference DRN-5159490
20 Nov 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5159490 The complaint Ms K’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit... (12 pages)View decision -
Decision Reference DRN-4636315
20 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4636315 The complaint Mr C complains, via a representative, that HSBC UK Bank Plc (“HSBC”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr C fell vict... (2 pages)View decision -
Decision Reference DRN-4962142
20 Nov 2024 Stonebridge Mortgage Solutions Ltd Not upheldMortgagesDRN-4962142 The complaint Mr and Mrs M complain about services provided by an appointed representative of Stonebridge Mortgage Solutions Ltd (“Stonebridge”) when it advised and arranged a mortgage for them. What happened In August 2023 Mr and Mrs M were looking to arrange a re-mortgage.... (3 pages)View decision -
Decision Reference DRN-4780722
20 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4780722 The complaint Mr B complains that HSBC UK Bank Plc (“HSBC”) won’t refund money he lost when he fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties. The facts about what happened aren’t in dispute, so I’ll ... (2 pages)View decision -
Decision Reference DRN-5077383
20 Nov 2024 First Central Underwriting Limited Not upheldInsuranceDRN-5077383 The complaint Mrs R complains that First Central Underwriting Limited (First Central) cancelled her car insurance policy without telling her. What happened Mrs R took out a car insurance policy through a comparison website with First Central in January 2024. First Central s... (2 pages)View decision -
Decision Reference DRN-5148746
20 Nov 2024 Intelligent Lending Limited UpheldMortgagesDRN-5148746 The complaint Mr and Mrs G complain that Intelligent Lending trading as Ocean recommended a second charge loan that was unsuitable for them. What happened Your In 2018, Ocean recommended that Mr and Mrs G should take took out a secured second charge loan. The loan was for £9... (4 pages)View decision -
Decision Reference DRN-5002627
20 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5002627 The complaint Mr H complains that Wise Payments Limited (Wise) won’t refund money he lost in an investment scam. What happened What Mr H says: Mr H opened an account with Wise in 2018. He was considering investing to grow his savings so, in time, he could get more financial ... (6 pages)View decision -
Decision Reference DRN-5107455
20 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5107455 The complaint Mrs S is unhappy with the service she received from UK Insurance Limited (UKI) when she made a claim under her car insurance policy. What happened Mrs S made a claim under her car insurance policy after she was involved in an accident. UKI looked into the clai... (2 pages)View decision -
Decision Reference DRN-5095322
20 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5095322 The complaint Ms E complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened Ms E came across an investment opportunity while she was... (4 pages)View decision
