We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
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Decision Reference DRN-4673682
14 Aug 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4673682 The complaint Mr B complains that Aviva Life & Pensions Limited (Aviva) made unreasonable changes to his pension plan without adequate notice, which incurred additional costs, reduced his investment diversification, and made future comparison of performance and value for... (3 pages)View decision -
Decision Reference DRN-4965669
14 Aug 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4965669 The complaint Mr M complains a discount code offered by J D Williams & Company Limited trading as Fashion World (“JDW”), was not accepted on a purchase he made, and this has resulted in him having a higher balance and incurring more interest charges on his JDW catalogue ... (5 pages)View decision -
Decision Reference DRN-4790909
14 Aug 2024 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-4790909 The complaint Mr B complained about a charge applied by Stellantis Financial Services UK Limited, previously known as PSA Finance UK Limited trading as Free2Move Lease (‘Stellantis’), when he handed back a car he had acquired under a hire agreement. When I refer to what Mr ... (4 pages)View decision -
Decision Reference DRN-4928955
14 Aug 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4928955 The complaint Miss I complains that Aviva Insurance Limited has unfairly cancelled her motor insurance policy and failed to provide a refund. What happened Aviva sent Miss I a cancellation notice on 22 November 2023, providing 7 days’ notice that her policy would be cancelle... (3 pages)View decision -
Decision Reference DRN-4789955
14 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4789955 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly in increasing his overdraft limit which he couldn’t afford. Mr S also complained about a personal loan which Monzo provided to him. But we’ve already explained that we’re considering that complai... (4 pages)View decision -
Decision Reference DRN-4537052
14 Aug 2024 AJ Bell Management Limited Not upheldPensions and AnnuitiesDRN-4537052 The complaint Mr Z transferred his existing pension funds into a Barclays Stockbrokers self-invested personal pension (‘SIPP’) with AJ Bell Management Limited (‘AJ Bell’). Mr Z went on to make an investment through the stockbroking account which he says was unsuitable for hi... (10 pages)View decision -
Decision Reference DRN-4839830
14 Aug 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-4839830 The complaint Mr I is unhappy that a car supplied to him under a hire purchase agreement with Secure Trust Bank Plc trading as V12 Vehicle Finance was mis sold to him and that it wasn’t of a satisfactory quality. What happened In October 2023, Mr I was supplied with a used ... (4 pages)View decision -
Decision Reference DRN-4689076
14 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4689076 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund he bought for his self-invested personal pension plan. Mr T says that he has now made a substantial financial loss because of this mislead... (7 pages)View decision -
Decision Reference DRN-4843106
14 Aug 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4843106 The complaint Mr W complains about the way in which American Express Services Europe Limited trading as American Express (“AESEL”) handled his disputed transaction claims. What happened Mr W holds a British Airways American Express Premium Plus Card. He noticed three transac... (2 pages)View decision -
Decision Reference DRN-4964958
14 Aug 2024 Allium Money Limited Not upheldConsumer CreditDRN-4964958 The complaint Mrs W complains on behalf of Mr A, for whom she has power of attorney, about a loan provided to Mr A by Allium Money Limited (“Allium”) for the purchase of a solar panel and battery storage system (“the system”). What happened In February 2022, Mr A purchased ... (7 pages)View decision