We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
-
Decision Reference DRN-4853761
14 Aug 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4853761 The complaint Mr M complains that Metrobank plc prevented him from accessing his safety deposit box (SDB). What happened Mr M opened a SDB with Metro Bank in March 2023. In June Metro suspended access to the box and issued a notice of closure. The account was to close on 8 A... (2 pages)View decision -
Decision Reference DRN-4964739
14 Aug 2024 Rooftop Mortgages Limited Not upheldMortgagesDRN-4964739 The complaint Miss S complains that Rooftop Mortgages Limited (Rooftop) has made payments to a property management company without her authorisation and without conducting sufficient due diligence. She thinks that it shouldn’t have made these payments, and that Rooftop has p... (2 pages)View decision -
Decision Reference DRN-4895363
14 Aug 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4895363 The complaint Mr K complains about the mismanagement of his credit card account with Capital One (Europe) plc. He also complains about the way his complaint was handled. What happened Mr K opened a credit card account with Capital One in January 2022. In March 2022 Mr K advi... (4 pages)View decision -
Decision Reference DRN-4877559
14 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4877559 The complaint Mr B complains that Revolut Ltd won’t refund several card payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (3 pages)View decision -
Decision Reference DRN-4964582
14 Aug 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4964582 The complaint Mrs W complains that BMW Financial Services(GB) Limited trading as BMW Financial Services (“BMWFS”) supplied her with a car that wasn’t of satisfactory quality. What happened Mrs W took out a hire purchase agreement with BMWFS in June 2022 to acquire a new car... (6 pages)View decision -
Decision Reference DRN-4946169
14 Aug 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4946169 The complaint Mr M complains Santander UK plc (Santander) unfairly blocked his bank account. What happened Mr M says he arranged to transfer payments into his bank account in early April 2024 in order to comply with the terms of the account switcher incentive. Mr M says when... (2 pages)View decision -
Decision Reference DRN-4956815
14 Aug 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4956815 The complaint Ms P complains that Nationwide Building Society failed to send her a paper statement from her bank account which was needed to secure a new fixed-rate mortgage deal. What happened Ms P brought a complaint to Nationwide when it failed to provide her with a copy ... (4 pages)View decision -
Decision Reference DRN-4895645
14 Aug 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4895645 The complaint Miss P complains that Vanquis Bank Limited irresponsibly lent to her. Miss P is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss P herself. What ... (3 pages)View decision -
Decision Reference DRN-4963001
14 Aug 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4963001 The complaint and what happened Mrs G has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to ac... (4 pages)View decision -
Decision Reference DRN-4961354
14 Aug 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4961354 The complaint Mr T told us that as part of his retirement planning, he wanted to extend the term of a Buy To Let (“BTL”) mortgage he holds with Barclay Bank UK PLC. He said he’d first applied for this in January 2023, and everything was agreed, but Barclays then just didn’t ... (3 pages)View decision