We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN6090291
10 Jun 2015 PFP Wealth Planning LLP UpheldInvestment and pensionsMr C complains about the advice he received from PFP WEALTH PLANNING LLP (PFP) in relation to his individual savings account (ISA). He believes PFP made risky investments when he was a cautious investor.backgroundThe adjudicator thought the complaint should be upheld. In... (4 pages)View decision -
Decision Reference DRN9605708
10 Jun 2015 PFP Wealth Planning LLP UpheldInvestment and pensionsMr and Mrs C complain about the advice they received from PFP WEALTH PLANNING LLP (PFP) in relation to their joint investment portfolio. They believe PFP made risky investments when they were cautious investors.backgroundThe adjudicator thought the complaint should be uph... (4 pages)View decision -
Decision Reference DRN7518667
10 Jun 2015 PFP Wealth Planning LLP UpheldInvestment and pensionsMr C complains about the advice he received from PFP WEALTH PLANNING LLP (PFP) in relation to his pension funds. He believes PFP made risky investments when he was a cautious investor. Also, PFP convinced him to move his pension fund despite his reservations.backgrou... (4 pages)View decision -
Decision Reference DRN4824533
10 Jun 2015 HSBC Bank plc Not upheldInvestment and pensionsMrs R complains she was mis-sold a decreasing term assurance policy by HSBC Bank PLC, formerly Midland Bank (HSBC). Mrs R says she was advised the mortgage protection plan (MPP) was compulsory. She felt this was unnecessary as her husband was self-employed. background... (2 pages)View decision -
Decision Reference DRN4366359
10 Jun 2015 Hargreave Hale Limited Not upheldInvestment and pensionsMr I, on behalf of Mrs I, complains that comments made by Hargreave Hale Limited (“HH”) to Mrs I’s CFD account provider (“A”) caused A to close out an open position on Mrs I’s account at a substantial loss. Mr I says that had it not been for the comments made by... (3 pages)View decision -
Decision Reference DRN7055268
10 Jun 2015 Santander UK Plc Not upheldBanking and creditMr and Mrs G are unhappy with the level of interest Santander UK Plc paid them on two accounts. They also complain about the standard of advice Santander gave them. Mr and Mrs G want the bank to pay them more interest.backgroundMr and Mrs G had a joint current acco... (2 pages)View decision -
Decision Reference DRN0362726
10 Jun 2015 MBNA Limited Not upheldBanking and creditMr B complains that MBNA Limited has refused his claim under section 75 of the Consumer Credit Act (the CCA). He says a car he bought is of unsatisfactory quality. Mr B wants MBNA to refund the money he paid for the car.backgroundThe details of this complaint are... (3 pages)View decision -
Decision Reference DRN5494806
10 Jun 2015 HSBC Bank plc Not upheldBanking and creditMs S complains that HSBC Bank plc won’t refund her the money she paid for a course which she didn’t attend.backgroundMs S paid more than £750 to an organisation offering a course. She made the payments in several instalments between May and September 2013 using her... (2 pages)View decision -
Decision Reference DRN8685437
10 Jun 2015 FirstRand Bank Limited UpheldBanking and creditMrs A complains that FirstRand Bank Limited (the business) miscalculated her payments under her hire purchase agreement (HPA) and overcharged her. She also says she received poor customer service.backgroundMrs A acquired a car under a HPA in July 2012. She says she ma... (2 pages)View decision -
Decision Reference DRN4669028
10 Jun 2015 Barclays Bank Plc UpheldBanking and creditMrs N complains that Barclays Bank Plc didn’t do enough to help her when she was a victim of a scam.backgroundMrs N says that on 3 December 2014 she paid £2,400 to buy a car online. Barclays called her to check that she’d made the payment. She said she had. But the... (2 pages)View decision
