We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN5808576
30 Sep 2015 Nationwide Building Society Not upheldInvestment and pensionsMr C complains about the bonds he was sold by Nationwide Building Society in 2009 and 2010. He said he was unaware at the time that the bonds had six year fixed terms which means they mature after his intended retirement age of 65.Mr C is represented by a claims m... (3 pages)View decision -
Decision Reference DRN9569434
30 Sep 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss C has complained that she was mis-sold a payment protection insurance (“PPI”) policy by The Royal Bank of Scotland Plc (“RBS”).background Miss C took out a series of seven loans with RBS between 2004 and 2007. Each loan was used to pay off the previous one and... (3 pages)View decision -
Decision Reference DRN4221858
30 Sep 2015 National Westminster Bank Plc UpheldBanking and creditMr W complains National Westminster Bank Plc started taking capital repayments from hisbusiness three years after having agreed an interest only loan.background I issued a provisional decision in relation to this complaint. In my provisional decision I said that I thoug... (3 pages)View decision -
Decision Reference DRN0331491
30 Sep 2015 Cheltenham & Gloucester plc Not upheldBanking and creditMr and Mrs D complain via a Claims Management Company (CMC) that Cheltenham & Gloucester Plc (C&G) mis-sold them two mortgages.backgroundIn 2003 Mr and Mrs D met with a Lloyds Bank representative for an “account review”. Mr and Mrs D say as a result of the ... (3 pages)View decision -
Decision Reference DRN1082130
30 Sep 2015 IPP Financial Services LLP UpheldInvestment and pensionsMs S complains that in 2010 IPP Financial Services LLP (IPP) mis-advised her to switch her pension monies into cash funds. She also complains that having made the switch, it did not review the advice it gave her until she contacted it again, over three years later... (4 pages)View decision -
Decision Reference DRN9019478
30 Sep 2015 Clydesdale Bank Plc Not upheldBanking and creditMrs A complains about the charges Clydesdale Bank Plc (trading as Yorkshire Bank) has applied to her current account. She says they were unfair and that’s she is in financial difficulties.backgroundMrs A is unhappy about the charges that were applied to her account sin... (1 page)View decision -
Decision Reference DRN1256108
30 Sep 2015 Royal London (CIS) Limited UpheldInvestment and pensionsThe complaint is about Mrs K’s endowment savings policy sold to her by a representative of Royal London (CIS) Limited. Mrs K believes the policy wasn’t suitable for her circumstances. Mrs K is represented in this matter by a Claims Management Company (CMC).backgroundIn... (3 pages)View decision -
Decision Reference DRN4412380
30 Sep 2015 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L has complained that Markerstudy Insurance Company Limited made a mistake when it cancelled his motor insurance policy.backgroundMr L used a broker to take out a policy with Markerstudy. The broker later cancelled the policy because it said Mr L had not told it about ... (2 pages)View decision -
Decision Reference DRN2329527
30 Sep 2015 Coventry Building Society Not upheldBanking and creditMr and Mrs J complain that Coventry Building Society told them their buy-to-let mortgage was mis-sold and treated them unfairly when it merged with another building society. They want a refund of some of the interest they’ve paid and their fees, and to be treated ... (3 pages)View decision -
Decision Reference DRN0933443
30 Sep 2015 Lighthouse Advisory Services Limited Not upheldInvestment and pensionsMr H, on Mr S’ behalf, complains that for a number of reasons it was inappropriate for Lighthouse Advisory Services Limited (“Lighthouse”) to have transferred Mr S’ ISA investment to a new provider.backgroundAn advisor from Lighthouse recommended that Mr S transfer his ... (2 pages)View decision
