We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 382846 results
-
Decision Reference DRN8522916
29 Mar 2016 WDFC UK Limited UpheldBanking and creditMr W complains about the way WDFC UK Limited (trading as Wonga.com) has dealt with him. backgroundMr W brought a complaint to us. The adjudicator only upheld one part of it. He said that despite Wonga being told of Mr W’s need for written communications to be in... (2 pages)View decision -
Decision Reference DRN0540108
29 Mar 2016 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Mrs B says Tesco Personal Finance PLC (‘Tesco’) mis-sold to her payment protection insurance (‘PPI’). backgroundI issued my provisional findings explaining why I thought compensation was due to Mrs B. A copy of my provisional decision is attached to, and forms part of, t... (4 pages)View decision -
Decision Reference DRN8240528
29 Mar 2016 Sygma Banque UpheldPayment protection insurance (PPI)Mrs B complains Sygma Banque (‘Sygma’) mis-sold her payment protection insurance (‘PPI’). She says she was unaware of the PPI being added to her account and that she didn’t ask for it. And Mrs B said Sygma gave her no information about the PPI. backgroundIn June 2011 ... (2 pages)View decision -
Decision Reference DRN8111520
29 Mar 2016 Sygma Banque UpheldPayment protection insurance (PPI)Mr P complains Sygma Banque (‘Sygma’) mis-sold him a payment protection insurance (‘PPI’) policy. backgroundIn 2009 Mr P applied for a credit card online. At the same time he was sold a PPI policy. The policy cost £1.85 for every £100 Mr P owed on his card. If M... (2 pages)View decision -
Decision Reference DRN5604838
29 Mar 2016 HFC Bank Limited Not upheldPayment protection insurance (PPI)Mr F complained that he was mis-sold a credit card payment protection insurance (PPI) policy by HFC Bank Limited (“HFC”).backgroundMr F took out the PPI policy with a credit card. HFC said that this happened in July 1997, and that Mr F applied for the card (and PPI... (2 pages)View decision -
Decision Reference DRN3965616
29 Mar 2016 The Royal Bank of Scotland Plc UpheldBanking and creditMiss N complains that The Royal Bank of Scotland Plc wrongly changed the date of birth on her current account and this may have affected her credit rating.background When Miss N visited a branch of RBS about an unrelated matter, she noticed that the date of bir... (2 pages)View decision -
Decision Reference DRN0933409
29 Mar 2016 AXA Insurance Limited Not upheldInsurance (excluding PPI)Mr K complains that AXA Insurance Limited didn’t ensure proper repairs were carried out to his car after he made a claim on his motor insurance policy.backgroundMr K’s car was in an accident in February 2014. He says there were delays and issues with poor repairs ... (2 pages)View decision -
Decision Reference DRN6893872
29 Mar 2016 Lloyds Bank PLC Not upheldInsurance (excluding PPI)Mr S complains about the sale of an income protection policy by Lloyds Bank PLC. our initial conclusionsOur adjudicator didn’t uphold the complaint. She didn’t think the policy had been mis-sold.my final decisionI’ve considered all the available evidence and arguments to... (2 pages)View decision -
Decision Reference DRN0172324
29 Mar 2016 Santander UK Plc Not upheldBanking and creditMiss K complains that she received poor customer service from Santander Uk Plc, as a result of which she lost the opportunity to recover money she had accidentally transferred to the wrong account.background On 3 November 2015, Miss K accidentally entered incorrect details... (2 pages)View decision -
Decision Reference DRN4416038
29 Mar 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss R has complained that The Royal Bank of Scotland Plc hasn’t paid her fair compensation following a complaint about the sale of seven payment protection insurance (PPI) policies.backgroundIn 2012 Miss R wrote to RBS to say it had mis-sold her PPI with seven loa... (2 pages)View decision
