We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN3697061
10 Jun 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mrs S says HSBC Bank Plc mis-sold her a payment protection insurance (‘PPI’) policy. backgroundThis complaint is about a regular premium policy taken out with a flexiloan in 1990.Our adjudicator upheld the complaint. HSBC disagreed with the adjudicator’s opinion so the ... (2 pages)View decision -
Decision Reference DRN9048095
10 Jun 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Ms S and Mr S complain that Bank of Scotland plc trading as Halifax (“Halifax””) mis-sold them payment protection insurance (“PPI”) in connection to their mortgage.backgroundMs S and Mr S took out a mortgage in March 2008. In February 2010 they bought a PPI policy to ... (2 pages)View decision -
Decision Reference DRN3346759
10 Jun 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (PPI) policy sold by HSBC Bank plc (HSBC), trading at the time as Midland Bank.backgroundMr O took out the PPI in 1999 together with a personal loan. He says that he was mis-sold this policy.Our a... (2 pages)View decision -
Decision Reference DRN1445395
10 Jun 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr W says The Royal Bank of Scotland Plc (RBS) mis-sold him a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 1999.Our adjudicator didn’t uphold the complaint. Mr W disagreed... (2 pages)View decision -
Decision Reference DRN0765828
10 Jun 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr S complains that Bank of Scotland plc (BoS), trading as Halifax, mis-sold him mortgage payment protection insurance (PPI).backgroundMr S took out a mortgage with BoS in 1995. At the same time he bought PPI to cover his repayments if he’d been unable to work due ... (2 pages)View decision -
Decision Reference DRN6886320
10 Jun 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr H says The Royal Bank of Scotland Plc (RBS) mis-sold him a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2006.Our adjudicator didn’t uphold the complaint. Mr H disagree... (1 page)View decision -
Decision Reference DRN0335552
10 Jun 2015 Rider Motorcycles Ltd UpheldPayment protection insurance (PPI)Miss R complains that Rider Motorcycles Limited (RML) (trading as Wheelers Motorcycles) mis-sold her a payment protection insurance (PPI) policy.backgroundIn 2005, Miss R took out a loan over four years to buy a motorcycle. At the same time, RML sold her a single premiu... (3 pages)View decision -
Decision Reference DRN5293947
10 Jun 2015 Canada Square Operations Limited UpheldPayment protection insurance (PPI)Mrs S says Canada Square Operations Limited mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a credit card PPI policy taken out in June 2004. The policy was added to Mrs S’s credit card account when she applied for an ‘Egg’ ... (2 pages)View decision -
Decision Reference DRN4202539
10 Jun 2015 National Westminster Bank Plc Not upheldBanking and creditMr A has complained that National Westminster Bank Plc (NatWest) mis-sold him an Advantage Gold packaged bank account in 2006. He paid a monthly fee for the account which offered several benefits in return.Mr A has used a claims management company (CMC) to bring h... (2 pages)View decision -
Decision Reference DRN9877856
10 Jun 2015 R&Quiem Financial Services Limited UpheldInvestment and pensionsMr B has complained about the advice he received from R&Quiem Financial Services Limited (R&Quiem). He’s unhappy that he was advised to transfer the value of his guaranteed benefits from an occupational pension scheme (the Scheme) to a Group Personal Pension (GPP).... (3 pages)View decision
