We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN9809914
10 Jun 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mrs G complains as a director of M, a limited company, about a mis-sale of payment protection insurance (“PPI”) by The Royal Bank of Scotland Plc (“RBS”), an appointed representative of Lombard North Central Plc. backgroundThe late Mr G, who was also a director of M, ... (2 pages)View decision -
Decision Reference DRN2272857
10 Jun 2015 Halifax Insurance Ireland Ltd Not upheldPayment protection insurance (PPI)Mrs B complains that Halifax Insurance Ireland Ltd (“HII”) mis-sold her payment protection insurance (“PPI”) in connection to her mortgage.backgroundIn April 2007 Mrs B bought a PPI policy to cover her mortgage. The policy cost £12.25 per month and offered a potential m... (3 pages)View decision -
Decision Reference DRN9709656
10 Jun 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)This complaint is about AXA Insurance UK Plc’s treatment of Mr M’s claim under his Business Protector Policy. backgroundMr M’s garden wall was hit by a car and Mr M tried to get the driver’s insurer to pay for the damage. Several months later Mr M carried out th... (2 pages)View decision -
Decision Reference DRN6227440
10 Jun 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mrs G complains as a director of M, a limited company, about a mis-sale of payment protection insurance (“PPI”) by The Royal Bank of Scotland Plc (“RBS”), an appointed representative of Lombard North Central Plc. backgroundThe late Mr G, who was also a director of M, ... (2 pages)View decision -
Decision Reference DRN4504458
10 Jun 2015 Lloyds Bank PLC Not upheldBanking and creditMr H has complained that Lloyds Bank PLC (“Lloyds”) mis-sold a ‘Sliver Added Value Account’ packaged bank account to him in 2011. He paid a monthly fee for the account and could have used several benefits in return.Mr H has used a claims management company (CMC) to ... (2 pages)View decision -
Decision Reference DRN1323653
10 Jun 2015 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr B complains that Aviva Insurance Limited didn’t pay his claim for lost luggage and he is unhappy with its service.backgroundMr B had travel insurance through his bank account. The insurer was Aviva. On his return journey from a trip abroad in 2008 the airline lo... (3 pages)View decision -
Decision Reference DRN0725557
10 Jun 2015 National Westminster Bank Plc Not upheldBanking and creditMr G has complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to him in 2004. He paid a monthly fee for the account which offered several benefits in return.Mr G has used a claims management company (CMC) to bring ... (2 pages)View decision -
Decision Reference DRN8844122
10 Jun 2015 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Miss M complains that Markerstudy Insurance Company Limited mishandled her motor insurance.backgroundMarkerstudy was the insurer under a third party, fire and theft policy for Miss M. She and a third party were involved in a road traffic incident, which Miss M said was... (3 pages)View decision -
Decision Reference DRN3266262
10 Jun 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr J says HSBC Bank Plc (‘HSBC’) mis-sold him a payment protection insurance (‘PPI’) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2002. The policy was added to Mr J’s credit card account when he applied for the card.Our adjudicator u... (2 pages)View decision -
Decision Reference DRN4939969
10 Jun 2015 Active Mortgage Services Limited UpheldInsurance (excluding PPI)background The background and circumstances of this complaint and my initial thinking are set out in my 30 April 2015 provisional decision. I attach a copy of that decision, which forms a part of this final decision.Mr and Mrs K and AMS have seen the provisional dec... (4 pages)View decision
