We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
-
Decision Reference DRN9778242
10 Jun 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Miss H says that HSBC Bank plc (HSBC) mis-sold her a regular premium payment protection insurance (PPI) policy with a ‘FlexiLoan’.backgroundHSBC sold Miss H the PPI in 2004. The PPI included life cover.Our adjudicator upheld Miss H’s complaint but HSBC didn’t agree. S... (2 pages)View decision -
Decision Reference DRN4611758
10 Jun 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Admiral Insurance Company Limited won’t pay his claim on his multi-car motor insurance policy. He wants it to settle his claim. Mr D is represented in this complaint by Mr K. backgroundMr D took out a multi-car family policy with Admiral, starting on... (3 pages)View decision -
Decision Reference DRN9942137
10 Jun 2015 L. P. Dawe. UpheldInsurance (excluding PPI)Miss B complains that when she tried to claim on her home insurance in 2013, her claim was rejected and her policy was cancelled because L. P. Dawe. had sold her an inappropriate policy.backgroundIn 2010, Miss B’s mother passed away, leaving her house to Miss B. Du... (3 pages)View decision -
Decision Reference DRN7140951
10 Jun 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr O’s complaint is that Lloyds TSB Bank Plc (Lloyds) mis-sold him a payment protection policy with a loan in 1999.backgroundLloyds agreed that Mr O had been mis-sold PPI and made him an offer to put him back in the position he would have been in if he hadn’t tak... (2 pages)View decision -
Decision Reference DRN6042866
10 Jun 2015 Amtrust Europe Limited UpheldInsurance (excluding PPI)Miss G and Mr M complain that Amtrust Europe Limited should settle a claim on their travel insurance policy.backgroundMr M and Miss G booked a holiday to a country for which they needed vaccinations. Later they bought travel insurance. After Miss G became pregnant and ... (2 pages)View decision -
Decision Reference DRN9535493
10 Jun 2015 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss W1 and Miss W2 complain that they were mis-sold a single premium payment protection insurance (PPI) policy by Bank of Scotland plc (BoS) trading as Halifax.backgroundMiss W1 and Miss W2 took out a personal loan for £1,000 with BoS in 1995. The loan was to be r... (2 pages)View decision -
Decision Reference DRN9133303
10 Jun 2015 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr W has complained that Royal & Sun Alliance Insurance Plc refused his claim under his caravan insurance policy. backgroundMr W and his partner went to their caravan in September 2013 and found a crack on the front window which they say wasn’t there when they le... (3 pages)View decision -
Decision Reference DRN9843100
10 Jun 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Miss W says Barclays Bank plc (“Barclays”) mis-sold her a payment protection insurance (PPI) policy.backgroundMiss W bought the PPI policy in 1997 at the same time as she took out a credit card. The policy cost her 70p for each £100 she owed on her credit card. If ... (2 pages)View decision -
Decision Reference DRN1233120
10 Jun 2015 UK General Insurance (Ireland) Limited Not upheldInsurance (excluding PPI)Mr and Mrs J complain that UK General Insurance (Ireland) Limited declined their claim for theft. backgroundMr and Mrs J had home insurance with UK General and made a claim for theft. Mr J had been carrying out some maintenance work to the front of the property when... (2 pages)View decision -
Decision Reference DRN8095253
10 Jun 2015 Countrywide Principal Services Limited UpheldPayment protection insurance (PPI)Mr B and Mrs T complain about the sale of a payment protection insurance (“PPI”) policy by Countrywide Principal Services Limited (“Countrywide”) when they took out a mortgage.backgroundThe policy provided unemployment cover only and was split 69% and 31% between Mr B a... (2 pages)View decision
