We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN4153260
10 Jun 2015 ITC Compliance Limited UpheldPayment protection insurance (PPI)Mr L is complaining that he was mis-sold a payment protection insurance (PPI) policy by Corkills Volkswagen Limited in 2010. ITC Compliance Limited (ITC) is now taking responsibility for the PPI sale. I will refer to them throughout my decision.backgroundMr L bought ... (3 pages)View decision -
Decision Reference DRN0471288
10 Jun 2015 Cheltenham & Gloucester plc Not upheldPayment protection insurance (PPI)Mr and Mrs S complain about the sale of a payment protection insurance (“PPI”) policy by Cheltenham and Gloucester Plc (“C&G”) when they took out a mortgage.backgroundMr and Mrs S took out a mortgage with C&G in 1996. At the same time they bought a PPI policy.... (3 pages)View decision -
Decision Reference DRN3538873
10 Jun 2015 Marks & Spencer Financial Services plc Not upheldPayment protection insurance (PPI)Mrs B complained she was mis-sold a payment protection insurance policy (PPI) with a credit card with Marks & Spencer Financial Services Plc (M&S).backgroundM&S agreed that Mrs B had been mis-sold PPI and said it would pay her compensation. The amount of ... (2 pages)View decision -
Decision Reference DRN9054230
10 Jun 2015 DFS Trading Limited UpheldPayment protection insurance (PPI)Mr W complains that DFS Trading Limited (DFS) mis-sold him a payment protection insurance (PPI) policy. He says DFS didn’t make him aware the policy was optional. He also says the policy wasn’t suitable for him because he was self-employed. And he didn’t need it.... (3 pages)View decision -
Decision Reference DRN7495268
10 Jun 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs C say The Royal Bank of Scotland Plc (RBS) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy sold with a mortgage in 2009. Our adjudicator didn’t uphold the complaint. Mr and ... (1 page)View decision -
Decision Reference DRN4306667
10 Jun 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr D complains that he was mis-sold a payment protection insurance (PPI) policy when he took out a personal loan with Lloyds Bank PLC.background Mr D took out a personal loan for £1500 with Lloyds Bank PLC (Lloyds). At the same time, he was sold a (PPI) policy which ... (2 pages)View decision -
Decision Reference DRN2943446
10 Jun 2015 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Miss A says Capital One (Europe) plc mis-sold her a payment protection insurance (PPI) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2003. The policy was added to Miss A’s credit card account when she applied for the card by post.Our ... (2 pages)View decision -
Decision Reference DRN4003121
10 Jun 2015 Autonet Insurance Services Limited UpheldInsurance (excluding PPI)Miss K is unhappy with the way Autonet Insurance Services Limited administered her car insurance policy.backgroundMiss K is the policyholder, and so the complainant for this complaint. But because of her disability, most of the interaction and correspondence has b... (4 pages)View decision -
Decision Reference DRN4341745
10 Jun 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr S says HSBC Bank Plc (‘HSBC’) mis-sold him a payment protection insurance (‘PPI’) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2003. The policy was added to Mr S’s credit card account when he applied for the card.Our adjudicator ... (2 pages)View decision -
Decision Reference DRN9676938
10 Jun 2015 Pinnacle Insurance Plc Not upheldInsurance (excluding PPI)Mr I complains that Pinnacle Insurance Plc accepted a third party claim under his motor insurance policy. He now has to pay his policy excess. backgroundMr I was involved in an accident with a cyclist. The cyclist made a claim for injuries and damage to her bike. Pin... (2 pages)View decision
