We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN8930618
10 Jun 2015 WDFC UK Limited UpheldBanking and creditMr W complains that WDFC UK Limited (trading as Wonga.com) didn’t carry out proper affordability checks before granting him numerous payday loans.backgroundMr W says he took out some 49 payday loans and other top ups with Wonga from November 2011. He says that if it had ... (3 pages)View decision -
Decision Reference DRN7136416
10 Jun 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr T complains that Lloyds Bank PLC is pursuing him for the wrong amount under a personal guarantee he provided for his company’s business loan.backgroundIn 2008 Mr T took out a business loan. At the same time, he also took out business loan repayment insurance – a for... (3 pages)View decision -
Decision Reference DRN3096167
10 Jun 2015 Leeds Building Society Not upheldPayment protection insurance (PPI)Mr W complains Leeds Building Society (Leeds) mis-sold him a regular premium mortgage payment protection insurance (MPPI) policy.backgroundMr W was sold the MPPI during a meeting with Leeds in 1999.The MPPI policy covered Mr W for up to 12 months’ per claim if he ... (3 pages)View decision -
Decision Reference DRN7965288
10 Jun 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a single premium PPI policy taken out in June 2003. Mr M took out the policy during a meeting with the bank when arranging a personal loan. Mr M ... (2 pages)View decision -
Decision Reference DRN0350359
10 Jun 2015 Donnelly Bros Garages(Dungannon) Ltd UpheldPayment protection insurance (PPI)Mrs O has complained that she was mis-sold payment protection insurance (“PPI”) when she took out a loan through Donnelly Bros Garages (Dungannon) Ltd (“Donnelly”).backgroundMrs O took out a hire purchase agreement in a meeting with Donnelly in 2005 in order to buy ... (2 pages)View decision -
Decision Reference DRN5953135
10 Jun 2015 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs M complain that Natio nw id e Building Society (‘Nationwide’) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 1991. Mr and Mrs M are represented by a claims management company (“CMC”).backgroundThe complaint was looked at by an adjudica... (2 pages)View decision -
Decision Reference DRN5217754
10 Jun 2015 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Mr C complains about the sale of a payment protection insurance (“PPI”) policy by Tesco Personal Finance PLC (“Tesco”) when he took out a personal loan. backgroundMr C applied for a personal loan online. At the same time he bought a single premium PPI policy. This woul... (2 pages)View decision -
Decision Reference DRN3660408
10 Jun 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss L complains that Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy with a credit card in 1998. backgroundOur adjudicator told Miss L why he did not think that the policy had been mis-sold to her. She did not agree with this view... (2 pages)View decision -
Decision Reference DRN2190933
10 Jun 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr P has complained that he was mis-sold a regular premium payment protection insurance (“PPI”) policy by Barclays Bank Plc (“Barclays”).backgroundMr P bought a PPI policy from Barclays when he took out a loan in 2009. Our adjudicator looked at this complaint and thoug... (2 pages)View decision -
Decision Reference DRN4451420
10 Jun 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Ms W says that The Royal Bank of Scotland plc (RBS) mis-sold her a regular premium payment protection insurance (PPI) policy with a credit card.backgroundIn 1998 RBS sold Ms W the PPI for a credit card. The PPI provided accident, sickness and unemployment cover.Our adju... (2 pages)View decision
