We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357006 results
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Decision Reference DRN-4490394
17 May 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4490394 The complaint 1. Mr S says that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”), did not act fairly or reasonably when considering its obligations under the Consumer Credit Act 1974 (“CCA”) in relation to loan taken to pay for a timeshare. Wha... (20 pages)View decision -
Decision Reference DRN-4760803
17 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4760803 The complaint Mr S complains about the difficulties he has experienced with Nationwide Building Society’s system for verifying online transactions. What happened Mr S holds an account with Nationwide. In common with many providers, Nationwide operates a transaction verification... (2 pages)View decision -
Decision Reference DRN-4702315
17 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4702315 The complaint Miss M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable. What happened In February 20... (3 pages)View decision -
Decision Reference DRN-4707564
17 May 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-4707564 The complaint Mr S complains about the outcome of a claim he made to Shawbrook Bank Limited in relation to windows he purchased with finance under a fixed sum loan agreement. He is represented in this complaint by a third party, but for ease of reference I’ll refer to submissio... (21 pages)View decision -
Decision Reference DRN-4451302
17 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4451302 The complaint Mr M complains about how Lloyds Bank PLC (“Lloyds”) dealt with his request for money back in relation to a payment he made to a travel company. What happened The circumstances of the complaint are known to both parties. So, I won’t go over everything again in deta... (3 pages)View decision -
Decision Reference DRN-4543393
17 May 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4543393 The complaint Mr F complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) is liable to pay him compensation following a complaint made about a timeshare bought using credit provided by BPF. The timeshare in question was purchased by bot... (5 pages)View decision -
Decision Reference DRN-4477647
17 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4477647 The complaint Mr L complains about Santander UK Plc. He says that Santander didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened The details of what happened are well known to both parties, so I... (2 pages)View decision -
Decision Reference DRN-4545336
17 May 2024 Madison CF UK Limited Not upheldBanking and PaymentsDRN-4545336 The complaint Miss H complains that 118 118 CF UK Limited, trading as 118 118 Money (“118 118”), irresponsibly granted her a credit card and a loan she couldn’t afford to repay. What happened In August 2020 Miss H applied for and was accepted for a credit card. She was given an... (3 pages)View decision -
Decision Reference DRN-4804031
17 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4804031 The complaint Mr E complains that Santander UK Plc blocked and closed his accounts. He would like an explanation, compensation and the accounts reinstated. What happened Mr E had two accounts with Santander a savings account and a current account. Following a review Santander g... (3 pages)View decision -
Decision Reference DRN-4724385
17 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4724385 The complaint Mr W complains that Lloyds Bank PLC blocked his account and wouldn't unblock it without him coming into a branch, despite him being abroad. What happened In September 2023, when he was abroad, Mr W transferred a large sum of money to his Lloyds account. He th... (2 pages)View decision
