We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357005 results
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Decision Reference DRN-4760722
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4760722 The complaint Mr K and Mrs K complain that Barclays Bank UK PLC closed their joint account without providing an explanation and without reviewing information Mr K provided to the bank. Mr K is also unhappy that Barclays didn’t take his personal circumstances into consideration ... (5 pages)View decision -
Decision Reference DRN-4760775
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4760775 The complaint Mr K complains that Barclays Bank UK PLC closed his accounts without providing an explanation and without reviewing information he provided to the bank. Mr K is also unhappy that Barclays didn’t take his personal circumstances into consideration and refused to ext... (5 pages)View decision -
Decision Reference DRN-4458806
17 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4458806 The complaint Miss C complains Monzo Bank Ltd failed to assist her when she wanted to dispute payments made on her debit card for the rental of holiday accommodation. What happened Miss C used her Monzo debit card to make two part-payments totalling £342 for the rental of a hol... (5 pages)View decision -
Decision Reference DRN-4802617
17 May 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4802617 The complaint Mr and Mrs F have complained that Red Sands Insurance Company (Europe) Limited has retained the excess on a cancellation claim they made on a travel insurance policy. What happened After booking a holiday and taking out the insurance policy, Mrs F was diagnosed wi... (2 pages)View decision -
Decision Reference DRN-4771307
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4771307 The complaint Mr K complains that Barclays Bank UK PLC, trading as Barclaycard (Barclays), closed his account without providing an explanation causing him substantive distress and inconvenience. What happened The detailed background of this complaint is well known to both parti... (4 pages)View decision -
Decision Reference DRN-4801965
17 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4801965 The complaint Mr N complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) should not have accepted his application for a Self-Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property-based investment scheme that was i... (29 pages)View decision -
Decision Reference DRN-4804081
17 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4804081 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (46 pages)View decision -
Decision Reference DRN-4771324
17 May 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4771324 The complaint Miss M complains that Legal and General Assurance Society Limited won’t refund premiums paid on policies she previously held, following a claim on her most recent policy being declined, as a result of misrepresentation by the joint policy holder. Miss M is represe... (2 pages)View decision -
Decision Reference DRN-4578428
17 May 2024 Rothesay Life Plc UpheldPensions and AnnuitiesDRN-4578428 The complaint Mr D complains about poor service from Rothesay Life Plc (Rothesay) in dealing with his requests for information about the revaluation of his deferred annuity plan and in relation to the potential increases to be applied to his pension benefits. Mr D says the dela... (7 pages)View decision -
Decision Reference DRN-4800397
17 May 2024 Financial Brokers Limited UpheldInvestmentsDRN-4800397 The complaint Company A, a limited company, complains that Financial Brokers Limited (FB) gave them inappropriate advice to take out a loan and invest the proceeds. In particular, they say they were mis-sold the loan and that the investment advice was too risky. Company A is re... (6 pages)View decision
