We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 357004 results
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Decision Reference DRN-4801512
20 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4801512 Complaint Miss L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In May 2021, Moneybarn provided Miss L with finance for a used car. The cash price of the... (3 pages)View decision -
Decision Reference DRN-4798373
20 May 2024 Family Finance Limited Not upheldConsumer CreditDRN-4798373 Complaint Miss K complains that Family Finance Ltd (“Family Finance”) unfairly entered into a hire- purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In June 2020, F... (3 pages)View decision -
Decision Reference DRN-4676282
19 May 2024 Columbia Threadneedle Management Limited Not upheldInvestmentsDRN-4676282 The complaint Mr and Mrs B complain that Columbia Threadneedle Management Limited (‘CT’) has mismanaged its CT UK High Income Trust from September 2021 onwards, resulting in a significantly adverse performance for their two junior investment accounts (‘JIAs’). What happened Mr ... (4 pages)View decision -
Decision Reference DRN-4679377
18 May 2024 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4679377 The complaint Miss H complains about how Markerstudy Insurance Company Limited (“Markerstudy”) has handled a claim she made following the theft of her car. What happened Miss H made a claim under her policy with Markerstudy after reporting her car stolen on 13 February 2016. On... (3 pages)View decision -
Decision Reference DRN-4661546
18 May 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4661546 The complaint Mrs T and Mr T complain about the price charged by Highway Insurance Company Limited (“HICL”) for their home insurance policy. They also complain that a claim was incorrectly recorded against the policy. Mr T has acted as the main representative during the complai... (3 pages)View decision -
Decision Reference DRN-4508820
17 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4508820 The complaint Mrs B complains about Santander UK Plc. She says that Santander didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened The details of what happened are well known to both parties –... (4 pages)View decision -
Decision Reference DRN-4805413
17 May 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4805413 The complaint Mr C complains about problems with a car that was supplied to him under a hire purchase agreement with NIIB Group Limited trading as Northridge Finance (“Northridge”). What happened On 27 April 2023 Mr C signed a hire purchase agreement with Northridge for a car. ... (5 pages)View decision -
Decision Reference DRN-4732147
17 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4732147 The complaint Mr and Ms M have complained that Barclays Bank UK PLC “Barclays” blocked an online transfer that Ms M attempted to make from her account. Mr and Ms M say this caused them a large amount of inconvenience. What happened On the 18 July 2023 Ms M tried to pay £50,000 ... (3 pages)View decision -
Decision Reference DRN-4679503
17 May 2024 R&Quiem Financial Services Limited Not upheldPensions and AnnuitiesDRN-4679503 The complaint Mr S complained about the advice given by R&Quiem Financial Services Limited (“R&Q”) to transfer the benefits from his defined-benefit (“DB”) occupational pension scheme to a group personal pension plan (“GPP”). He said the advice was unsuitable for him an... (5 pages)View decision -
Decision Reference DRN-4760722
17 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4760722 The complaint Mr K and Mrs K complain that Barclays Bank UK PLC closed their joint account without providing an explanation and without reviewing information Mr K provided to the bank. Mr K is also unhappy that Barclays didn’t take his personal circumstances into consideration ... (5 pages)View decision
