We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 356389 results
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Decision Reference DRN-4573923
9 May 2024 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-4573923 The complaint Mr S complains that Scottish Friendly Assurance Society Limited (‘Scottish Friendly’) provided very poor customer service when his with-profit bond matured in early 2021. As a result of its poor service Mr S says he did not receive a cheque for the proceeds of his... (8 pages)View decision -
Decision Reference DRN-4757510
9 May 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4757510 The complaint Mrs D complains about the way a claim was handled under her home emergency policy underwritten by Aviva Insurance Limited. Where I refer to Aviva, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened Mrs D co... (3 pages)View decision -
Decision Reference DRN-4784620
9 May 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4784620 The complaint M, a limited company, complains that The Royal Bank of Scotland Plc (“RBS”) restricted its account following a review, then delayed returning M’s money after RBS subsequently closed the account. M has been represented in this complaint by one of its directors, Mr ... (4 pages)View decision -
Decision Reference DRN-4789000
9 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4789000 The complaint Mr M complains about the management and administration of his conditional sale agreement (“agreement”) by Moneybarn No. 1 Limited (“Moneybarn”). What happened On 31 July 2023 Mr M contacted Moneybarn for an early settlement figure for his agreement. Moneybarn was ... (3 pages)View decision -
Decision Reference DRN-4536571
9 May 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4536571 The complaint Mr A complains about Skipton Building Society’s cash deposit process, and the time it took to get served at its branch. What happened Mr A attempted to pay cash into his account at Skipton’s branch, but after the cashier carried out some checks Mr A’s deposit was ... (3 pages)View decision -
Decision Reference DRN-4764502
9 May 2024 Mulsanne Insurance Company Limited Not upheldInsuranceDRN-4764502 The complaint Mr T complains about how Mulsanne Insurance Company Limited (“Mulsanne”) dealt with a claim he made on his motor insurance policy, following a fire in his vehicle. What happened Mr T had a car insurance policy with Mulsanne that began in November 2021.... (2 pages)View decision -
Decision Reference DRN-4755429
9 May 2024 AWP P&C S.A. UpheldInsuranceDRN-4755429 The complaint Mrs M and Mr S have complained that AWP P&C SA (AWP) did not refund the cost of a single trip travel insurance policy after it would no longer provide cover following a change in Mr S’s health. The complaint involves the actions of the policy administrators, a... (2 pages)View decision -
Decision Reference DRN-4741407
9 May 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4741407 The complaint Mr K is unhappy that a car supplied to him under a hire purchase agreement with Oodle Financial Services Limited was of an unsatisfactory quality. Mr K has been represented during the claim and complaint process by Mrs K. For ease of reference, I will refer to an... (5 pages)View decision -
Decision Reference DRN-4603684
9 May 2024 Scottish Widows Schroder Personal Wealth (ACD) Limited Not upheldInvestmentsDRN-4603684 The complaint Mr J complains that Scottish Widows Schroder Personal Wealth (ACD) Limited (‘SPW’) delayed the transfer of his stocks and shares ISA. He wants SPW to compensate him for distress and inconvenience. What happened Mr J had a stocks and shares ISA provided by SPW. On ... (5 pages)View decision -
Decision Reference DRN-4781322
9 May 2024 AIG Life Limited Not upheldInsuranceDRN-4781322 The complaint Mr B complains that AIG Life Limited cancelled his insurance policies when a misrepresentation by his broker came to light. He wants AIG to reinstate his cover and allow him to cancel it himself, as he says having the business cancel his cover is affecting his abi... (3 pages)View decision
