We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4867459
30 Aug 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4867459 The complaint Miss K complains Clydesdale Bank PLC, trading as Virgin Money, (“Virgin”) told her it would repay four loans taken out in her name, but it didn’t do so, so she has been charged interest and her credit file has been affected. Miss K raised disputed transactions,... (5 pages)View decision -
Decision Reference DRN-4952437
30 Aug 2024 Ecclesiastical Insurance Office Plc Not upheldInsuranceDRN-4952437 The complaint P made a claim on its Ecclesiastical Insurance Office Plc trading as Ansvar Insurance (‘Ansvar’) business protection insurance policy, which Ansvar declined to cover. P says Ansvar was wrong to decline its claim and treated it unfairly. In this complaint P is h... (3 pages)View decision -
Decision Reference DRN-4456393
30 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4456393 The complaint Mr K complains that Barclays Bank UK PLC (Barclays) is refusing to refund him the amount he tells us he lost as the result of a scam. What happened When Mr K first brought his complaint to us, he said that in December 2022 he was browsing Snapchat when he came ... (4 pages)View decision -
Decision Reference DRN-4624248
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4624248 The complaint Mrs W complains that Revolut Ltd won’t refund over £4,000 transferred out from her account without her authorisation. She’d like a refund and compensation for the impact on her. What happened Mrs W is represented throughout the complaint. But, for ease in my de... (3 pages)View decision -
Decision Reference DRN-4779044
30 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4779044 The complaint Mrs W and Mr W complain that Barclays Bank UK PLC won’t refund disputed transactions made from their account. What happened Mrs W and Mr W had an account with Barclays. On 15 August 2022 five transfers totalling £1,998 were made from Mrs W and Mr W’s account wi... (2 pages)View decision -
Decision Reference DRN-4788610
30 Aug 2024 2 Plan Wealth Management Limited Not upheldPensions and AnnuitiesDRN-4788610 The complaint Mr C is unhappy with the advice and service received from 2 Plan Wealth Management Limited (‘2Plan’) in relation to an annuity purchase. Mr C has power of attorney (‘POA’) over his fathers (Mr C snr) affairs and was looking to purchase an annuity to cover Mr C ... (5 pages)View decision -
Decision Reference DRN-4990673
30 Aug 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4990673 The complaint Mr C complains that HSBC UK Bank Plc (“HSBC”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr C fell victim to a scam which involved making a series of payments to simulate the purchase of items. He’d been led to believe this was... (3 pages)View decision -
Decision Reference DRN-4818929
30 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4818929 The complaint Ms K is unhappy with how a claim on her buildings and contents insurance policy has been handled by AXA Insurance UK Plc following a fire at her property. Throughout the claim process, both Ms K and AXA have hired third parties to deal with the claim on their b... (8 pages)View decision -
Decision Reference DRN-4943366
30 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4943366 The complaint Miss P is unhappy with Santander UK Plc. Miss P attempted to withdraw a large sum of cash but felt the branch asked intrusive, personal questions which Miss P found intimidating and she didn’t like the staff behaviour. What happened The branch told Miss P she ... (4 pages)View decision -
Decision Reference DRN-4856713
30 Aug 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4856713 The complaint Mr D has complained about the sale of a timeshare paid for using a loan provided by Clydesdale Financial Services Limited (“Clydesdale”). What happened In August 2008, Mr D purchased a timeshare membership (“the Timeshare”) from a timeshare provider. This purch... (3 pages)View decision
