We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4905943
31 Aug 2024 First Central Insurance Management Limited Not upheldInsuranceDRN-4905943 The complaint Mr A complains that First Central Insurance Management Limited (“First Central”) should reimburse him under his motor insurance policy for a car hire charge. What happened The subject matter of the policy was a car (or multi-purpose vehicle), first registered ... (3 pages)View decision -
Decision Reference DRN-4969258
31 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4969258 The complaint Mr G complains that he was unable to use his Barclays Bank UK PLC travel wallet whilst abroad. What happened Mr G says he transferred £1,000 to his Barclays travel wallet which ought to have been visible on his banking application (app) for use abroad. He says ... (2 pages)View decision -
Decision Reference DRN-4949776
30 Aug 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4949776 The complaint Mr K complains about the way Royal & Sun Alliance Insurance Limited (“RSA”) handled a claim made under his landlord home insurance policy. What happened Mr K held a Simple Landlord Home Emergency Insurance policy with RSA. He made a claim under the policy i... (3 pages)View decision -
Decision Reference DRN-4892778
30 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4892778 The complaint Mr R has complained about the standard of repairs that were carried out on his van by his van insurer, Admiral Insurance (Gibraltar) Limited (‘Admiral’), after he was involved in an accident. He is also unhappy about its service and for the delay in being provi... (6 pages)View decision -
Decision Reference DRN-4993009
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4993009 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by a claims management company. What happened The detailed background to this complaint is well known to both parties. The facts ab... (4 pages)View decision -
Decision Reference DRN-4845292
30 Aug 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4845292 The complaint X and Mrs G have complained that The Royal London Mutual Insurance Society Limited have declined X’s critical illness claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summary X complained t... (2 pages)View decision -
Decision Reference DRN-4921763
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4921763 The complaint Ms P complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Ms P came across an advert on social media where a wel... (3 pages)View decision -
Decision Reference DRN-4867456
30 Aug 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4867456 The complaint Miss K complains Vanquis Bank Limited (“Vanquis”) chased her for money on an outstanding debt and recorded adverse information on her credit file, when she believed the loan had been paid off. What happened Miss K has raised many complaint points in response t... (2 pages)View decision -
Decision Reference DRN-4921264
30 Aug 2024 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-4921264 The complaint Mr M complained about Interactive Brokers (U.K.) Limited (IBUK). He said he tried to transfer shares to Interactive but when it kept failing, he was charged a fee each time. He said IBUK shouldn’t have done this. He would like it to refund transfer fees for the... (3 pages)View decision -
Decision Reference DRN-4425005
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4425005 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this ... (3 pages)View decision
