We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4994681
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4994681 The complaint Mr G complains that Revolut has declined to return money he says has been taken by scammers. What happened Mr G says that in February 2024 he received a call from someone impersonating his broadband supplier, and that he was told he would receive a payment of o... (3 pages)View decision -
Decision Reference DRN-4990597
30 Aug 2024 StoneX Financial Ltd Not upheldInvestmentsDRN-4990597 The complaint Mr R complained about StoneX Financial Ltd (trading as Forex.com). He said he couldn’t access his trading account that he has with StoneX. He said he had open positions at the time and wasn’t able to make decisions about them. Mr R said StoneX are responsible ... (7 pages)View decision -
Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4931813
30 Aug 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4931813 The complaint Mr S complains about the veracity of the loss assessment carried out by David Stock & Co Limited (“DS&C”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll ref... (4 pages)View decision -
Decision Reference DRN-4967182
30 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4967182 The complaint Mr N is unhappy that Barclays Bank UK PLC placed an adverse fraud marker against his name. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr N held an account with Barclays. In February 2... (3 pages)View decision -
Decision Reference DRN-4871105
30 Aug 2024 HSBC Life (UK) Limited UpheldInsuranceDRN-4871105 The complaint Miss C has complained that HSBC Life (UK) Limited has declined her critical illness claim. What happened The background to this complaint is well known to the parties so I won’t detail it in full here. In summary Miss F took out a critical illness policy in Aug... (4 pages)View decision -
Decision Reference DRN-4985578
30 Aug 2024 Zurich Insurance Company Ltd UpheldInsuranceDRN-4985578 The complaint Mr and Mrs S have complained that Zurich Insurance Company Limited declined a claim they made on a travel insurance policy. What happened Mr and Mrs S were due to go on holiday abroad on 12 October 2023. However, shortly beforehand, Mr S was admitted to hospit... (2 pages)View decision -
Decision Reference DRN-4495873
30 Aug 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4495873 The complaint Mrs O complains about Scottish Widows Limited’s handling of her request to transfer her personal pension to a small self-administered scheme (SSAS). Mrs O’s husband, Mr O, largely dealt with Scottish Widows in connection with her transfer request (as he made a ... (7 pages)View decision -
Decision Reference DRN-4495984
30 Aug 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4495984 The complaint Mr O complains about Scottish Widows Limited’s handling of his request to transfer his personal pension to a small self-administered scheme (SSAS). What happened Mr O held a personal pension with Scottish Widows. On 27 October 2022, he signed a trust deed rela... (8 pages)View decision -
Decision Reference DRN-4949446
30 Aug 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4949446 The complaint Mr R complains about a claim he made to Capital One (Europe) plc (‘CO’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Mr R bought a high value watch ... (3 pages)View decision
