Ombudsman News

We focus on PPI complaints and share a selection of recent case studies outlining our approach.

Insurance Banking PPI

We share a selection of case studies involving mortgages and financial hardship and look at complaints about whole of life policies. We share a snapshot of our complaint figures for the third quarter of the financial year.

Whole of life assurance Financial Difficulties Q3 data Mortgages

We look at case studies involving "section 75" claims and credit cards and share a round-up of recent complaints involving money transfers.

Banking Consumer Credit Section 75 Money Transfers

We interview our new chairman, Sir Nicholas Montagu, and share a selection of investments case studies and complaints involving cash ISAs.

Investments Banking Cash ISAs

In our anniversary Issue, we invite guest editors share their views on complaints handling in the wider context of customer service in the financial services sector. We also share a selection of case studies taken from previous issues over the years.

Insurance Banking Investments

We look at recent complaints involving debt, complaints about personal accident insurance and share a snapshot of our complaint figures for the third quarter of the financial year.

Banking Debt Personal Accident Insurance Q3 data

We look at recent banking complaints involving cheques; insurance disputes concerning storm and weather damage and the rise in complaints about PPI.

Insurance Banking Storm Damage PPI

We look at financial complaints brought to the ombudsman service by students and share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Investments Banking Consumer Credit Q2 data

We look at complaints about e-money and share our responses to business feedback about how we can improve our service for them.

Banking Electronic Payments