Ombudsman News

We look at case studies involving "section 75" claims and credit cards and share a round-up of recent complaints involving money transfers.

Banking Consumer Credit Section 75 Money Transfers

We interview our new chairman, Sir Nicholas Montagu, and share a selection of investments case studies and complaints involving cash ISAs.

Investments Banking Cash ISAs

In our anniversary Issue, we invite guest editors share their views on complaints handling in the wider context of customer service in the financial services sector. We also share a selection of case studies taken from previous issues over the years.

Insurance Banking Investments

We look at recent complaints involving debt, complaints about personal accident insurance and share a snapshot of our complaint figures for the third quarter of the financial year.

Banking Debt Personal Accident Insurance Q3 data

We look at recent banking complaints involving cheques; insurance disputes concerning storm and weather damage and the rise in complaints about PPI.

Insurance Banking Storm Damage PPI

We look at financial complaints brought to the ombudsman service by students and share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Investments Banking Consumer Credit Q2 data

We look at complaints about e-money and share our responses to business feedback about how we can improve our service for them.

Banking Electronic Payments

We look at financial complaints involving buying, refurbishing or furnishing a home and share a snapshot of our complaint figures for the first quarter of the financial year.

Insurance Banking Consumer Credit Q1 data

We look at consumer complaints brought by third parties and speak to principal ombudsman and legal director, Caroline Wayman about the recent PPI judicial review.

Insurance Banking Consumer Credit Investments PPI