Ombudsman News

We share a selection of recent financial complaints involving gadgets and electrical appliances and outline our approach to the awarding of compensation for distress, inconvenience or other non-financial loss.

Consumer Credit Distress and inconvenience Trouble and Upset

We look at disputes about how insurance claims are settled and share a snapshot of our complaint figures for the third quarter of the 2010/2011 financial year.

Insurance Q3 data

We share a selection of recent financial complaints involving family disputes and difficulties in close personal relationships. We also look at some myths and truths about the ombudsman service.

Insurance Investments Banking

We look at vehicle related com-plaints and banking disputes about the use of power of attorney.

Insurance Consumer Credit Motor Insurance Power of Attorney

We look at disputes involving legal expenses and banking complaints about disputed card transactions.

Insurance Legal Expenses Insurance Disputed Transactions

We look at disputes over the quality of repairs arranged as part of an insurance claim and explain our approach to dealing with complaints involving mortgage underfunding.

Insurance Mortgage underfunding

We share a selection of banking disputes about misapplied credits and look at insurance complaints connected with travel or holidays.

Banking Travel Insurance

We share a selection of recent recession-related insurance cases and look at common misunderstandings about claims made under section 75 of the Consumer Credit Act.

Insurance Consumer Credit Section 75

We look at banking, insurance and investment complaints from consumers living in rural communities. We focus on the outreach work we do, to ensure the ombudsman service is open to everyone.

Banking Insurance Investments