Ombudsman News

We share a selection of recent recession-related insurance cases and look at common misunderstandings about claims made under section 75 of the Consumer Credit Act.

Insurance Consumer Credit Section 75

We look at banking, insurance and investment complaints from consumers living in rural communities. We focus on the outreach work we do, to ensure the ombudsman service is open to everyone.

Banking Insurance Investments

We look at recent banking complaints involving “set off” and investment disputes involving property funds, deferral periods and market value reductions.

Banking Property Funds

We look at complaints involving people who are in financial difficulties and insurance disputes concerning domestic plumbing and heating emergencies.

Financial Difficulties Home Emergency Insurance Service Agreements

We talk to our lead banking ombudsman, Jane Hingston about consumer credit. We look at motor insurance disputes involving keys left in cars and banking complaints about direct debits, standing orders and continuous-payment authorities.

Motor Insurance Keys in car Direct Debits Standing Orders Continuous Payment Authorities

We focus on complaints about debt collecting businesses, money transfer operators and mortgages and property valuations.

Debt Collecting Money Transfers Mortgages Property Valuations

We look at insurance disputes involving claims for unemployment or sickness benefit and complaints involving bonds.

Bonds Income Protection Critical Illness

We look at complaints involving car finance and motor insurance complaints about the quality of repairs and the non-disclosure of vehicle modifications.

Consumer Credit Motor Insurance Non-Disclosure Repairs

We look at claiming back payments made with plastic cards and recent investment complaints involving stockbroking, foreign currency exchange and spread betting.

Debit Card Stock Broking Foreign Currency Spread Betting