Ombudsman News

We look at consumer credit complaints and cases involving household contents insurance.

Contents insurance Insurance Consumer Credit Proof of ownership

We look at a selection of recent complaints involving older customers and complaints made by small businesses about financial services and products.

Banking Investments Insurance SME

We look at household insurance disputes involving incidents that happened outside the home and investment case studies involving endowment savings plans.

Insurance Investments Buildings insurance Endowments

We share case studies involving equity release schemes and look at motor insurance complaints involving claims for theft.

Mortgages Equity release plan Motor Insurance Theft

We look at complaints involving PPI, banking complaints about safe deposit boxes and we give examples of the approach we take when awarding compensation for distress, inconvenience or other non-financial loss.

Banking PPI Distress and inconvenience

We look at case studies about recent mortgage and pension-related complaints. We also round up some of the questions put to our technical advice desk.

Investments DISP Rules Mortgages

We look at complaints involving extended warranties and a selection of case studies involving mortgage endowment policies.

Investments Banking Insurance Extended Warranties

We look at complaints involving buildings insurance and disputes about bank accounts and consumer credit.

Banking Disputed Transactions Buildings insurance Consumer Credit

We look at complaints involving the use of cash machines and share a selection of case studies, illustrating recent investment-related complaints, including stockbroking and spread betting.

Investments Cash Machine Disputes Spread Betting Stock Broking