Ombudsman News

We look at complaints involving buildings insurance and disputes about bank accounts and consumer credit.

Banking Disputed Transactions Buildings insurance Consumer Credit

We look at complaints involving the use of cash machines and share a selection of case studies, illustrating recent investment-related complaints, including stockbroking and spread betting.

Investments Cash Machine Disputes Spread Betting Stock Broking

Focusing on disputes about the valuation of motor vehicles and complaints involving mortgage intermediaries.

Insurance Motor Insurance Valuations Mortgage Advice

We look at complaints involving pet insurance and share a selection of case studies, illustrating the diversity of disputes handled by the ombudsman service.

Insurance Banking Investments Pet Insurance

We look at banking disputes related to foreign travel and complaints about annual and long-term travel insurance policies. We also share insight on our outreach and complaint prevention work.

Banking Disputed Transactions Travel Insurance

We look at a range of case studies involving complaints from young consumers. We also ask some of our people for an insider’s view of their work at the ombudsman service.

Insurance Banking Investments

We look at disputes involving section 75 claims and illustrate how we’ve dealt with complaints about PPI. We also talk to lead ombudsman Caroline Mitchell about complaints handling, and how we communicate with smaller businesses.

PPI Banking Section 75

We look at the difference between reckless and inadvertent non-disclosure in insurance complaints and explain our approach to mortgage endowment cases - capping where the policy remains linked to a mortgage.

Insurance Investments Non-Disclosure Mortgage Endowments

We look at pension complaints involving alternatives to traditional annuities and Investment issues involving the end of the tax year. The Q&A page helps an independent financial adviser (IFA) with their first-ever complaint.

Investments Pensions Banking