Ombudsman News

We look at a selection case studies involving older people and talk to Age UK and Which?, about their perspectives on ageing customers.

Insurance Banking Investments

We share a selection of investments case studies and look at complaints about “wear and tear”, in motor insurance claims. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Investments Motor Insurance Wear and Tear Q1 data

We share case studies involving payday lending and look at disputes about individual savings accounts.

Banking Investments Payday Lending ISAs

We share case studies involving "new payment protection products" – that sound like PPI but aren't and look at financial disputes referred to us by smaller businesses.

Insurance Banking Investments SME

We look at complaints involving bad weather and share case studies about catalogue shopping. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Consumer Credit Storm Damage Catalogue Shopping Q3 data

We share a selection of case studies about pet insurance and look at complaints involving confusion over standing orders, direct debits and continuous payment authorities.

Banking Pet Insurance Direct Debits Standing Orders

We look at recent case studies involving travel insurance and share a snapshot of our complaint figures for the second quarter of the financial year.

Travel Insurance Q2 data

We focus on PPI complaints and share a selection of recent case studies outlining our approach.

Insurance Banking PPI

We share a selection of case studies involving mortgages and financial hardship and look at complaints about whole of life policies. We share a snapshot of our complaint figures for the third quarter of the financial year.

Whole of life assurance Financial Difficulties Q3 data Mortgages