Ombudsman News

We share a selection of case studies on winter complaints, including boiler breakdown, car insurance, emergency cover and faulty goods. We also respond to feedback and questions we’ve received from complaints handlers.

Banking Faulty Goods Motor Insurance Home Emergency Insurance

We look at a selection of case studies involving, under insurance, lifetime mortgages and financial hardship. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Q2 data Misrepresentation Financial Difficulties Mortgages

We look at alcohol exclusions in travel insurance and share case studies involving motor insurance and theft claims.

Travel Insurance Motor Insurance Exclusions Theft

We look at payday lending and share a selection of case studies involving short-term credit.

Guarantor Loans Payday Lending Short-term Credit Payday Loans

We look at complaints involving Mortgage PPI and case studies about right of “set off” and alternative redress. We share a snapshot of our complaint figures for the first quarter of the financial year.

Insurance Banking Investments Q1 data MPPI

We look at complaints about health and medical insurance and disputes involving credit files and credit reference agencies.

Insurance Credit Reference Agencies Credit File Private Medical Insurance

We focus on disputed bank transactions and share a selection of case studies outlining our approach.

Banking Credit Cards Disputed Transactions

We look at a selection of case studies on annuities and insurance complaints involving winter weather. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Pensions Annuities

We look at disputes about debt collection and share a selection of case studies involving mobile phone insurance.

Insurance Banking Debt Mobile Phone Insurance