Ombudsman News

We look at complaints involving relationship breakdowns and cases studies about pets and animals. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 data Pet Insurance Section 75

We share a selection of case studies involving older people and retirement. We also take an in-depth look at the feedback we get from businesses.

Insurance Banking Investments Retirement

We look at complaints about life assurance and critical illness cover and share case studies involving credit and hire purchase. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Consumer Credit Hire Purchase Life Assurance Q2 data

We look at disputes involving sensitive details and share a selection of case studies involving complaints from younger people.

Insurance Banking Debt Mortgages

We look at case studies involving people who may be seen as vulnerable - or who've found themselves in a vulnerable situation as a result of a financial problem.

Financial Difficulties Vulnerable Customers

With a selection of case studies on complaints about mortgages, including problems with interest-only mortgages, "porting" - and "freeman-of-the-land" cases. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Banking Mortgages Q1 data Interest

With case studies on complaints we receive about brokers and comparison websites - as well as problems with unregulated collective investment schemes. We also look at how things have changed since we were set up in 2000.

Insurance Banking Investments Advice

With case studies Insurance disputes involving farmers and complaints about ISAs and savings accounts.

Banking Investments Livestock Insurance ISAs

With case studies involving winter sports cover in travel insurance, and making reasonable adjustments for customers. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Investments Travel Insurance Q3 data