Ombudsman News

We look at windfalls in mortgage endowment complaints and the implications of the PIA issued Regulatory Update 94. With additional case studies about fund management complaints, pension mis-selling and whole of life policies.

Investments Mortgage Endowments Pensions

We look at buildings and contents insurance cases, involving household disasters such as flood, rot and how to deal with matching sets. With additional case studies about motor fraud, personal accidents cover and extended warranties.

Flood Buildings insurance Contents insurance Personal Accident Insurance

We look at what the introduction of the Financial Services and Markets Act 2002 will mean for banking complaints. With case studies about account (mal)administration, disputed ATM transactions and rediscovered old passbooks.

Banking Disputed Transactions

We focus on mortgage endowment complaints following the introduction of new guidance by the Personal Investment Authority. With case studies about mortgage endowments, free standing additional voluntary contribution policies and personal equity plans.

Investments Mortgage Endowments Equity release plan

We look at the range of travel insurance complaints we receive and highlight our concerns. With case studies about non-disclosure and misrepresentation and group insurance policies.

Insurance Non-Disclosure Misrepresentation

We review the feedback we receive on our mortgage underfunding consultation. With case studies about early repayment charges and minors accounts.

Banking Mortgages

Our investment division looks at pension complaints as we prepare for the introduction of the Financial Services and Markets Act. With case studies about spread betting and customers who received incorrect advice about pension transfers.

Investments Spread Betting Pension Transfers

We look at payment protection insurance for loans, with case studies about contents insurance, policy limits on travel insurance and medical expenses exclusions.

PPI Travel Insurance Contents insurance

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Banking Mortgages Investments