Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
We look at the terms and conditions of group medical expense policies offered by employers, and the disputes that arise with insurers from them. With case studies about exclusions for pre-existing medical conditions, critical illness cover, income protection cover and personal accident policies.
We provide updates on two of Banking’s hot topics – dual variable mortgage rates and TESSAs. With case studies about current accounts, card payments and using a credit card abroad.
We look at windfalls in mortgage endowment complaints and the implications of the PIA issued Regulatory Update 94. With additional case studies about fund management complaints, pension mis-selling and whole of life policies.
We look at buildings and contents insurance cases, involving household disasters such as flood, rot and how to deal with matching sets. With additional case studies about motor fraud, personal accidents cover and extended warranties.
We look at what the introduction of the Financial Services and Markets Act 2002 will mean for banking complaints. With case studies about account (mal)administration, disputed ATM transactions and rediscovered old passbooks.
We focus on mortgage endowment complaints following the introduction of new guidance by the Personal Investment Authority. With case studies about mortgage endowments, free standing additional voluntary contribution policies and personal equity plans.
We look at the range of travel insurance complaints we receive and highlight our concerns. With case studies about non-disclosure and misrepresentation and group insurance policies.
We review the feedback we receive on our mortgage underfunding consultation. With case studies about early repayment charges and minors accounts.
Our investment division looks at pension complaints as we prepare for the introduction of the Financial Services and Markets Act. With case studies about spread betting and customers who received incorrect advice about pension transfers.
