Ombudsman News

We look at mortgage endowments, insurance renewals and varying interest rates on savings accounts. Case studies about a range of different types of complaints that we see.

Banking Mortgage Endowments Insurance renewal

We look at complaints about transferring money abroad and unfair contract terms encountered when doing so. With case studies about a range of investment issues, and disputed payments, motor vehicle valuations.

Insurance Banking Investments

We summarise our approach to “dual” variable mortgage rates and explain the decision we took in our lead cases. With cases studies about insurance fraud, internet banking, spread betting and section 75 complaints.

Banking Section 75 Spread Betting

We explain our approach to redress for complaints about mortgage endowment policies, where customers have also taken out a top up policy. With featured case studies about with-profits endowment policies, personal equity plans, and other investment issues.

Investments Power of Attorney Mortgage Endowments

We look at situations where lenders increase customers’ credit limits without any further assessment of their creditworthiness. With case studies about cheque transactions, issues with power of attorney and complaints about handling of business account transactions.

Banking Power of Attorney

We look at the importance of telephone call recordings, when dealing with complaints. With case studies about non-disclosure in home, motor and travel insurance claims, cancellation of policies and misleading descriptions.

Non-Disclosure Motor Insurance Travel Insurance Home Emergency Insurance

We look at split capital investment trusts and what aspects of these complaints fall within our jurisdiction. With case studies about early termination, reimbursements claims for professional fees, mortgage endowment policies and other types of investments.

Investments Mortgage Endowments

We provide summaries of ombudsman decisions we’ve issued for dual variable mortgage rate cases. With case studies about complaints which were outside of our jurisdiction, concluded by early termination or settled by mediation.

Banking Jurisdiction Mortgages

We look at complaints about mortgage endowments sold before The Financial Service Act 1986 came in to force. With case studies about policies enhanced by windfall benefits, complaints involving tax allowances and awards for distress and inconvenience.

Investments Mortgage Endowments Distress and inconvenience