Ombudsman News

We take look at specific areas of our jurisdiction that can give rise to misunderstandings in relation to insurance complaints. We also share a selection of case studies from our banking, investment and insurance teams.

Investments Banking Insurance Jurisdiction

We look at complaints about section 75 claims against credit card providers and share a selection of cases from our banking, investments and insurance teams.

Insurance Investments Section 75

We look at the difference between contents and buildings insurance and complaints about safe deposit boxes. We also share a selection of cases from our banking, investments and insurance teams.

Banking Investments Contents insurance Buildings insurance

We highlight some practical matters that could affect firms - and us - as a result of the Proceeds of Crime Act 2002. We also share a selection of cases from our banking, investments and insurance teams.

Investments Banking Travel Insurance

We explain how we establish the cause of damage in insurance cases and look at complaints about the rules used by credit card firms. We also share a selection of cases from our banking, investments and insurance teams.

Insurance Banking Investments Credit Cards

We explain the expansion of our voluntary jurisdiction to mortgage brokers, Insurance brokers and others. We also share a selection of case studies from our banking, investment and insurance teams.

Investments Insurance Banking Jurisdiction Mortgages

We explain the changes to the time limits for making a complaint and share a selection of case studies from our banking, investment and insurance divisions.

Banking Investments Insurance

We look on complaints about cash withdrawals and share a selection of case studies from our investment and insurance divisions.

Investments Insurance Non-Disclosure

We look at the availability of flood cover, disputes about cash paid into bank accounts and how we assess evidence about health in insurance disputes. Case studies about a range of different types of complaints that we see.

Insurance Flood Disputed Transactions