Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
We look at the "termination" issues that tend to arise most frequently in banking complaints. We also set out our views on certain aspects of insurance fraud, and provide a selection of some of the wide range of investment cases that we have dealt with in recent months.
We look at banking firms right of “set off” and the changes to the rules, about time limits for consumers wishing to make mortgage endowment complaints. We also share a selection of case studies from our banking, investment and insurance teams.
We look at how banking firms deal with customers who find themselves in financial difficulties, and highlight the kinds of complaints that are referred to us about "whole-of-life" plans and commercial insurance. We also share a selection of case studies from our banking, investment and insurance teams.
We highlight the differences between standing orders and direct debits and look at the types of investment complaints we receive about market value adjustments. We also share a selection of case studies from our banking, investment and insurance teams.
We look at the types of discrimination that can occur in banking cases and how we expect firms to calculate redress for “loss of investment opportunity”. We also share a selection of case studies from our banking, investment and insurance teams.
We look at some jurisdiction issues in cases involving banks and building societies and complaint about varying the terms of insurance policies after the customer has bought it. We also share a selection of case studies from our banking, investment and insurance teams.
We clarify the approach firms should take when calculating compensation payments for complex mortgage endowment mis-selling complaints. We also share a selection of case studies from our banking, investment and insurance teams.
We look at insurance complaints about “unoccupied” properties and summarise the main points that emerged at the recent mortgage endowment forum we hosted. We also share a selection of case studies from our banking, investment and insurance teams.
We explain how we use "interest" to calculate financial awards and look at pension mis-selling complaints made after the end of the personal pension review. We also share a selection of case studies from our banking, investment and insurance teams.
