Ombudsman News

In our 50th Issue we look at common issues in complaint sin banking contracts. We also look at redress for pension mis-sale complaints and how the time bar rules apply to mortgage endowment complaints.

Redress Mortgage Endowments Pensions

We explain our approach, and the background, to dealing with complaints about National Savings & investments. We also look at travel insurance complaints and the circumstances under which we can dismiss investment complaints without considering their merits.

Investments Banking Travel Insurance

We examine how some investment firms try to defend their inappropriate sale of an investment product by saying that the customer was "experienced". We also share a selection of case studies from our banking, investment and insurance teams.

Investments Banking Non-Disclosure

We outline our general approach to disputes where banking firms have paid out on cheques that have forged signatures and look at complaints arising from an insurer’s decision not to meet a claim for the funding of legal proceedings. We also share a selection of case studies from our banking, investment and insurance teams.

Banking Investments Legal Expenses Insurance

We set out our approach to complaints involving disputed card transactions and look at insurance cases involving “non-disclosure”. We also share a selection of case studies from our banking, investment and insurance teams.

Investments Banking Non-Disclosure Mortgage Endowments

We look at complaints involving a bank’s breach of customer confidentiality and explain our approach to these cases through a selection of case studies. We also launch our updated guide for complaint handlers.

Banking

We look at personal accident insurance and customers’ attitude to risk in mortgage endowment cases. We also share a selection of case studies from our banking, investment and insurance teams.

Banking Personal Accident Insurance Mortgage Endowments

We look at cases involving mortgage underfunding and set out the range of insurance intermediary activities we now cover. We also share a selection of case studies from our banking, investment and insurance teams.

Insurance Investments Mortgage underfunding

We look at how CHAPS works, and outline some of the complaints we have dealt with recently on this topic. We also share a selection of case studies from our banking, investment and insurance teams.

Insurance Banking Investments