Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
We examine how some investment firms try to defend their inappropriate sale of an investment product by saying that the customer was "experienced". We also share a selection of case studies from our banking, investment and insurance teams.
We outline our general approach to disputes where banking firms have paid out on cheques that have forged signatures and look at complaints arising from an insurer’s decision not to meet a claim for the funding of legal proceedings. We also share a selection of case studies from our banking, investment and insurance teams.
We set out our approach to complaints involving disputed card transactions and look at insurance cases involving “non-disclosure”. We also share a selection of case studies from our banking, investment and insurance teams.
We look at complaints involving a bank’s breach of customer confidentiality and explain our approach to these cases through a selection of case studies. We also launch our updated guide for complaint handlers.
We look at personal accident insurance and customers’ attitude to risk in mortgage endowment cases. We also share a selection of case studies from our banking, investment and insurance teams.
We look at cases involving mortgage underfunding and set out the range of insurance intermediary activities we now cover. We also share a selection of case studies from our banking, investment and insurance teams.
We look at how CHAPS works, and outline some of the complaints we have dealt with recently on this topic. We also share a selection of case studies from our banking, investment and insurance teams.
We look at the "termination" issues that tend to arise most frequently in banking complaints. We also set out our views on certain aspects of insurance fraud, and provide a selection of some of the wide range of investment cases that we have dealt with in recent months.
We look at banking firms right of “set off” and the changes to the rules, about time limits for consumers wishing to make mortgage endowment complaints. We also share a selection of case studies from our banking, investment and insurance teams.
