Ombudsman News

Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

Sign up to our email newsletter

Ombudsman News issue 4

We look at payment protection insurance for loans, with case studies about contents insurance, policy limits on travel insurance and medical expenses exclusions.

PPI Travel Insurance Contents insurance

Read issue 4 

Ombudsman News issue 3

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Banking Mortgages Investments

Read issue 3 

Ombudsman News issue 2

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Investments Mortgage Endowments Pensions

Read issue 2 

Ombudsman News issue 1

In our very first issue we look back at the insurance issues we’ve seen, with case studies ranging from chronic health conditions to extended warranties.

Insurance Extended Warranties Medical Conditions

Read issue 1 

Previous 22 of 22

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.