Ombudsman News

Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 2

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Investments Mortgage Endowments Pensions

Read issue 2 

Ombudsman News issue 1

In our very first issue we look back at the insurance issues we’ve seen, with case studies ranging from chronic health conditions to extended warranties.

Insurance Extended Warranties Medical Conditions

Read issue 1 

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.