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Consumer complains about how independent financial adviser dealt with transferring portfolio
Decisions and case studies / Case studies
After Chris' husband, Doug, passed away, Chris needed to transfer Doug's portfolio into his name. But multiple delays and errors caused a huge amount of distress and upset to Chris. He was offered £1,000 compensation, but came to us to make sure that this was fair considering what had happened.
Published 12/10/2021 Last updated 12/10/2021
Consumer brings complaint after bank refuses to refund lost money taken from him
Decisions and case studies / Case studies
Jamal came to us for help after he lost £50,000 over nine months. He said this was due to a third party and his bank had said it wouldn't refund him. Jamal thought this was unfair, and said the problem had had a significant impact on his physical and mental health.
Published 12/10/2021 Last updated 12/10/2021
Uneven concrete flooring – subsidence or poor construction?
Decisions and case studies / Case studies
An insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed. When further problems came to light, we helped to work out who was responsible.
Published 15/07/2019 Last updated 31/07/2023
Business complains after bank closes the wrong account
Decisions and case studies / Case studies
After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help.
Published 12/10/2021 Last updated 12/10/2021
A consumer complains after their bank incorrectly sent statements to their abusive ex-partner’s address
Decisions and case studies / Case studies
Alex complained about their bank's response, after finding out it had been incorrectly sending bank statements to the address of Alex's abusive ex-partner.
Published 22/06/2022 Last updated 22/06/2022
Consumer complains about a loan company irresponsibly lending
Decisions and case studies / Case studies
Josephine came to us after a loan company lent to her, but she struggled to pay it back. She felt the company had been irresponsible because their checks should have shown that she was a vulnerable customer and would have difficulty paying the loan back.
Published 12/10/2021 Last updated 12/10/2021
Consumer complains about how her insurer handled leak from her ceiling
Decisions and case studies / Case studies
Mary came to us about how her insurer had handled her claim when she discovered a leak in her ceiling, and found that the original repairs weren't effective and caused more problems. This affected Mary's family life for over six months and was incredibly upsetting for her.
Published 12/10/2021 Last updated 12/10/2021
