12 results
Filter by
My insurer didn't think there was a "medical necessity" to cut short my holiday
Decisions and case studies / Case studies
Heather's insurer agreed to pay the cost of any necessary medical treatment Heather received while abroad, but didn’t think there was any 'medical necessity' for her to curtail her holiday.
Published 01/06/2019 Last updated 05/03/2025
Consumer asks us to investigate difficulties trying to take out pet insurance policy for his cat
Decisions and case studies / Case studies
Shai asked us to investigate whether an insurer should pay him compensation for difficulties he faced when trying to take out a pet insurance policy for his cat.
Published 12/10/2021 Last updated 05/03/2025
Consumer complains about insurer after they cause issue with policy renewal
Decisions and case studies / Case studies
Emma got in touch about the issues she faced with her insurer and renewing her policy, and wanted us to see if their response was fair.
Published 12/10/2021 Last updated 05/03/2025
Consumer brings complaint after a business mistakenly transfers her pension funds
Decisions and case studies / Case studies
Carol contacted us after a business had mistakenly transferred her pension funds.
Published 12/10/2021 Last updated 05/03/2025
Consumer complains about a pricing mistake made on their insurance policy
Decisions and case studies / Case studies
Hassan contacted us after noticing a price increase on his motor insurance policy.
Published 16/12/2021 Last updated 05/03/2025
Consumer complains about unfair price change in their insurance policy
Decisions and case studies / Case studies
Ralph contacted us about unfair price changes to his insurance policy after providing incorrect information.
Published 16/12/2021 Last updated 11/03/2025
An insurer cancels a consumer’s policy when it finds that stolen items were underinsured
Decisions and case studies / Case studies
Fiona and Eleanor complains when their insurer refused to pay because of underinsuring.
Published 28/03/2025 Last updated 28/03/2025
Couple complain about their contents insurance after expected payment is reduced
Decisions and case studies / Case studies
After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.
Published 07/03/2019 Last updated 05/03/2025
Consumer complains after payments for her credit card have been missed
Decisions and case studies / Case studies
Samaira got in touch after she'd noticed on different occasions that payments for her credit card hadn't gone out from her bank account and she'd had to get in touch herself to make sure the payments were made.
Published 12/10/2021 Last updated 05/03/2025
Consumer complains it took too long for her mortgage lender to send her mortgage balance
Decisions and case studies / Case studies
Natasha brought a complaint to us after she had to make several requests before her mortgage lender sent through her outstanding balance, and she didn't think this was fair.
Published 12/10/2021 Last updated 05/03/2025
