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My insurer didn't think there was a "medical necessity" to cut short my holiday
Decisions and case studies / Case studies
Heather's insurer agreed to pay the cost of any necessary medical treatment Heather received while abroad, but didn’t think there was any 'medical necessity' for her to curtail her holiday.
Published 01/06/2019 Last updated 11/07/2025
Couple complain about their contents insurance after expected payment is reduced
Decisions and case studies / Case studies
After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.
Published 07/03/2019 Last updated 11/07/2025
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