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Consumer asks us to investigate error made with his pet insurance policy
Decisions and case studies / Case studies
Ibrahim asked us to investigate whether his insurer should pay him compensation for an administrative error it made during the renewal of his pet insurance policy.
Published 12/10/2021 Last updated 12/10/2021
Consumer gets in touch about the wait for her car to be fixed
Decisions and case studies / Case studies
Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.
Published 12/10/2021 Last updated 12/10/2021
Consumer complains insurer should honour treatment after policy is cancelled
Decisions and case studies / Case studies
Stuart contacted us after his insurer said it wouldn't pay for treatment it had originally agreed to pay for.
Published 12/10/2021 Last updated 12/10/2021
Small business complains about customer service received from bank
Decisions and case studies / Case studies
A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.
Published 12/10/2021 Last updated 12/10/2021
Consumer wants compensation when his local bank branch was closed
Decisions and case studies / Case studies
Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.
Published 12/10/2021 Last updated 12/10/2021
Consumer complains after mortgage lender makes mistakes in correspondence
Decisions and case studies / Case studies
George got in touch after asking his mortgage lender for a payment holiday, and noticed that the lender had spelt his name wrong in some of their correspondence to him.
Published 12/10/2021 Last updated 12/10/2021
Consumer complains about how insurer takes payment for contents insurance
Decisions and case studies / Case studies
Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.
Published 12/10/2021 Last updated 12/10/2021
